Floor Manager

TASTER FOOD PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Variable Bonus

Promotion opportunities

Staff Discount

Attendance Award

Referral Scheme

Grooming Allowance

Dental Benefits

Insurance

Birthday Vouchers

Festive Gift

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore seeks an Outlet Leader to oversee daily restaurant operations, lead a team, and uphold hygiene and brand standards. You will train staff, manage rosters, and work with HR on grievances while driving revenue and customer satisfaction.

The role requires proactive supervision, end-of-probation reviews, and proactive engagement in promotions and service excellence within a high-profile brand environment.

Qualifications

• Lead and supervise the team including inspecting table and work area layouts
• Conduct SOP training to maintain best-in-class service standards and conduct
• Assist in forecasting staff requirements and scheduling day off, leaves, and overtime

Responsibilities

• Lead and supervise the team to ensure service quality and hygiene
• Manage staff rosters and recruitment
• Maintain excellent customer service and drive promotions
• Collaborate with HR on staff grievances and disciplinary issues
• Prepare pre-service meetings and attend trainings
• Ensure adherence to hygiene regulations and outlet cleanliness
• Support in achieving sales targets and customer satisfaction
• Conduct end-of-probation reviews for new hires
• Keep management informed of important items and decisions

Skills

Leadership

Staff management

Training staff

Scheduling

Customer service

Hygiene & standards

Job description

Job Responsibilities:

• Lead and supervise the team which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters
• Play a pivotal role in making decision on staff termination cases
• Assist the Assistant Restaurant Manager/ Restaurant Manager in carrying out his function of efficiently administering and organizing the restaurant into a profitable center and increasing revenue
• Conduct departmental SOP training for all staff to maintain a consistent best in class service standards and conduct
• Conduct end of probation review for new hires
• In-charge of duty roster, product quality, food cost, staff recruitment.
• Work with Human Resource Department in handling staff grievances and disciplinary issues.
• Attend all meetings and training programs when required.
• Assist in forecasting staff requirements and in scheduling day off, leaves, and overtime requirements
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Involve, prepare pre-service meetings
• Keep the Outlet In-Charge/Manager informed on all items of interest
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Maintain excellent customer service standards and execution of promotions in outlet.
• Undertake any other related task/duty/assignment that may be given by the Assistant Restaurant Manager/ Restaurant Manager

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Full Attendance Award, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)