FL Customer Service Support [FLO FLC]

APM Terminals; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Maersk in Singapore is seeking an operations professional to handle customer emails about inspections, quotes and inquiries, and to prepare quotations based on customer needs and operational processes.

You will plan daily production schedules, allocate manpower, coordinate with Customer Service, Operations, Warehouse and other departments to ensure timely inspections and reports, and resolve issues to maintain service quality.

Job description

1. Responding to customer emails on inspection status, reports, quotations, and enquiries.
2. Preparing quotations based on customer requirements and operational processes.
3. Planning daily production schedules and coordinating workflow to meet delivery timelines.
4. Allocating manpower based on workload, priorities, and urgent requests.
5. Managing high-value inspections, reviewing results, and ensuring reports are completed and submitted on time.
6. Coordinating with Customer Service, Operations, Warehouse, and other departments to ensure smooth VAS execution.
7. Resolving operational issues independently to avoid delays and maintain service quality.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.