Hub Service Planning Manager - Head haul

APM Terminals; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Maersk is seeking a Hub Service Planning Manager for its Ocean Operations in Singapore and Tanjung Pelepas, where you will lead a Cargo Flow Optimization team to shape cargo flows, improve reliability, and support customer promises across the network.

You will work with terminal management, vendors, and regional colleagues to resolve incidents, drive standardization, and push cost-efficient end-to-end services while developing others.

Qualifications

• Leadership experience in operations is preferred but not required.
• Strong improvement mindset and passion for standardization.
• Ability to understand both operational and commercial priorities.

Responsibilities

• Lead, coach, and inspire the Cargo Flow Optimization team to deliver strong operational outcomes.
• Drive capacity planning decisions that enable efficient container loading and resilient cargo flows.
• Oversee critical cargo transshipment connections for Maersk vessels, ensuring network reliability.
• Lead operational contingencies with speed, ownership, and a clear focus on customer impact and cost.
• Champion a cost-conscious mindset and identify opportunities to optimize operations without compromising service quality.
• Partner with terminal operators to strengthen operational standards, feedback loops, and performance outcomes.
• Challenge, improve, and help shape Maersk’s global standards by bringing practical hub expertise into global conversations.
• Ensure accurate, timely load, discharge, and transshipment operations.
• Drive the tech agenda within team to enable future ready ways of working.

Job description

Hub Service Planning Manager

As Hub Service Planning Manager in Ocean Operations, you will play a pivotal role in shaping how cargo flows through Maersk’s largest transshipment hubs in Singapore and Tanjung Pelepas. Leading a team of Cargo Flow Optimisation operators, you will help ensure safe, cost-efficient, and reliable transshipment operations that directly support customer promises across the network. This is an opportunity to lead at the heart of regional hub operations, solving complex operational challenges, driving fast contingency resolution, and building stronger ways of working with global and regional colleagues. You will gain broad international exposure across Asia Pacific, working closely with terminal management, commercial teams, and operational stakeholders to resolve cargo incidents, support specific customer needs, and continuously raise performance standards. In this role, you will be empowered to drive cost leadership, improve service delivery, and lead meaningful change initiatives that strengthen Maersk’s hub operations for the future.

We Offer A high-impact role at the centre of Maersk’s regional hub operations, working with diverse stakeholders, vendors, and colleagues. Opportunities to grow as a people leader while strengthening capabilities in execution management, process improvement, stakeholder engagement, vendor management, and multicultural communication. A deep view into Maersk’s operational and commercial engine, with the chance to influence how global standards and processes evolve.

Key Responsibilities

• Lead, coach, and inspire the Cargo Flow Optimization team to deliver strong operational outcomes.
• Drive capacity planning decisions that enable efficient container loading and resilient cargo flows.
• Oversee critical cargo transshipment connections for Maersk vessels, ensuring network reliability and customer confidence.
• Lead operational contingencies with speed, ownership, and a clear focus on customer impact and cost.
• Champion a cost‑conscious mindset and identify opportunities to optimize operations without compromising service quality.
• Partner with terminal operators to strengthen operational standards, feedback loops, and performance outcomes.
• Challenge, improve, and help shape Maersk’s global standards by bringing practical hub expertise into global conversations.
• Ensure accurate, timely load, discharge, and transshipment operations.
• Drive the tech agenda within team to enable future ready ways of working.

Engagement Responsibility

• Build strong relationships with stakeholders to reduce costs, enhance customer experience, and optimize processes.
• Recommend improvements to the Hub Service Planning team.
• Meet terminal vendors regularly for feedback and performance discussions.

Who We Are Looking For

We are looking for a confident and engaging leader who thrives in dynamic operations and brings people together to solve complex challenges. The ideal candidate communicates clearly, builds trusted relationships, and takes pride in developing others. You should bring a strong improvement mindset, a passion for standardization, and the curiosity to understand both operational and commercial priorities. Most importantly, you are someone who wants to make a visible impact—delivering cost‑efficient, end‑to‑end services while helping the team grow, perform, and shape the future of hub service planning. Experience in operations and leadership is preferred but not required. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.