Field Survey Specialist – Migrant Worker Outreach

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

PERSOL Singapore Pte Ltd is recruiting for a field survey support role based in Singapore. The team will be deployed to migrant-worker dormitories and service centres across Singapore to conduct surveys and assist respondents in completing submissions.

The position involves rotating shifts (5 days a week, Mon to Sun), field visits, data entry in Excel, and handling respondent queries professionally. Training and SOP adherence are required.

Qualifications

• Minimum Diploma or equivalent qualification.
• Good communication, coordination and interpersonal skills.
• Ability to work in rotating shifts and travel around.

Responsibilities

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform "cleaning" for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Skills

Communication skills

Coordination

Interpersonal skills

Multitasking

Microsoft Office

Education

Diploma or equivalent

Tools

Excel

Operational systems

Job description

PERSOL Singapore Pte Ltd is recruiting for a field survey support role based in Singapore. The team will be deployed to migrant-worker dormitories and service centres across Singapore to conduct surveys and assist respondents in completing submissions.

The position involves rotating shifts (5 days a week, Mon to Sun), field visits, data entry in Excel, and handling respondent queries professionally. Training and SOP adherence are required.