Field Support Engineer (On‑Site) & Escalation Lead

ASML; Singapore; Sur place; SGD 8 000 - 13 000; Plein temps

Résumé du poste

ASML India is seeking a proactive field service engineer based in Gujarat to install, repair and maintain ASML systems at customer sites. You will analyze issues, escalate when needed, and deliver on-site and on-call support to ensure customers operate machines effectively.

You will collaborate with global engineering teams, lead in technical escalations with clear action plans, participate in continuous improvements, and share best practices within the local organization.

Qualifications

• Degree or Diploma in Electronics / Electrical Engineering/Mechatronics.
• At least 2–3 years of working experience in semiconductor environment (Diploma holders).
• Willingness to work on-site at customer locations and provide 24/7 on-call support.

Responsabilités

• Able to solve technical issues in Positioning competency.
• Picking up another competency (Handling) will be required at a later stage.
• Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
• Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
• Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
• Attend customer meetings together with fab team when necessary.
• Involve in various projects and continuous improvement initiatives from both internal and external customer.
• Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.
• Keep up with relevant developments in own specialist field, teach others in own field of expertise.
• Actively share information and Best Known Methods (BKM) within local organization and peer groups.

Connaissances

Logical thinking

Problem solving

Attention to detail

Quality mindset

Communication skills

Teamwork

Ownership

Proactive attitude

Formation

Diploma in Electronics / Electrical Engineering / Mechatronics

Description du poste

ASML India is seeking a proactive field service engineer based in Gujarat to install, repair and maintain ASML systems at customer sites. You will analyze issues, escalate when needed, and deliver on-site and on-call support to ensure customers operate machines effectively.

You will collaborate with global engineering teams, lead in technical escalations with clear action plans, participate in continuous improvements, and share best practices within the local organization.