Field Service Engineer (Based in Gujarat, India)

ASML Singapore Pte Ltd; Singapore; On-site; SGD 8,000 - 12,000; Full time

Job summary

ASML Singapore Pte Ltd is seeking a skilled Field Service Engineer to support ASML systems at customer sites. The role is based in Gujarat, India, performing maintenance, troubleshooting, and service actions with minimal supervision.

The engineer will analyze problems, coordinate with cross-functional teams, and transfer knowledge to customers, ensuring timely resolution and adherence to quality standards.

Qualifications

• Experienced Field Service Enginer with a BSc degree in a relevant technical field.
• Experience in technical industry is required; semiconductor industry experience preferred.
• Experience using data analysis tools, spreadsheets, and presentation software.

Responsibilities

• Problem analysis and approach.
• Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
• Problem handovers and routing to 2nd line support; document and package all data relevant for problem resolution.
• Repairs: use tools, replace parts, adjust settings, perform standard service actions independently.
• Based on customer machine time window, arrange parts, tools, and information to be available at the start of the procedure.
• Training/advice: explain actions to users, train customers in use and maintenance, recommend changes in procedures.
• Process optimization: identify gaps and improvement opportunities and report to stakeholders.
• Knowledge build-up and transfer: maintain and broaden own knowledge and share best practices.
• Coaching: support less experienced engineers on first tasks.

Skills

Field Service Engineering

Data analysis tools

Spreadsheet

Presentation software

Education

BSc degree in relevant technical field

Tools

Data analysis tools

Spreadsheet

Presentation software

Job description

This position is based and stationed in Gujarat, India.

Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Requirements

Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.

Responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

Problem handovers and routing

Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

Repairs

Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

Procedures

Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Process Optimization

Signal gaps and improvement opportunities and reports it to the relevant stakeholders

Knowledge build-up and transfer

Maintain and broaden own knowledge, shares best known methods within the work group.

Coaching

Provide appropriate support and assistance to less experienced engineers on first tasks.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.