Field Service Engineer

5G-Starlink Pte.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ASML in Singapore seeks an engineer to analyze problems at customer sites, perform maintenance, upgrades and training to ensure proper operation of ASML machines.

You will escalate to higher level when needed, coordinate with 2nd/3rd line support, and arrange parts and tools for on-site procedures while guiding customer technical staff.

Qualifications

• Diploma holders with 2–3 years' experience; semiconductor experience preferred.
• Ability to analyze problems and plan effective repairs.
• Willingness to train customers on equipment operation.

Responsibilities

• Analyze problems and determine initial repair approach.
• Handover issues to 2nd/3rd line support with complete documentation.
• Advise customer technical personnel and use manuals for guidance.
• Arrange with customer to schedule maintenance procedures and prepare parts.
• Install equipment at customer locations, perform assembly, alignment and testing.

Skills

Problem analysis

Field service

Troubleshooting

Customer training

Education

Diploma in Electronics

Diploma in Electrical Engineering

Mechatronics

Job description

Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.

Job Mission

Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in‑class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers

Job Description

1. Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary

2. Problem handovers and routing

Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs

4. Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results

5. Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test

Education

• Degree or Diploma in Electronics / Electrical Engineering/Mechatronics

Experience

• At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)