Associate EUC Engineer (End-User Computing) (Ref 26417)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 48,000 - 78,000; Full time

Job summary

JOBLINE RESOURCES PTE. LTD. in Singapore seeks an IT End-User Compute specialist to provide expert end-user support, manage devices, and lead OS deployment and configuration efforts. You will collaborate with vendors and internal teams to deliver secure, reliable EUC services.

The role emphasizes proactive automation, documentation, and adherence to ITIL practices, with opportunities to work on digital workplace transformation and security initiatives.

Qualifications

• Bachelor’s degree or Diploma with relevant experience as stated.
• Strong knowledge of Windows 10/11 administration and VPN/remote access tech.
• Familiar with Device Imaging and OS Deployment, MDM, ITIL practices.
• Knowledge/experience with AD/AAD and SCCM is a plus.
• Microsoft certifications preferred (Endpoint Administrator/365).
• Strong communication and vendor/stakeholder management.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical consultation and end-user support for workplace technologies.
• Manage and support end-user devices (desktops, laptops, tablets, mobile).
• Install, configure, upgrade, and maintain hardware and software.
• Provide Level 2/3 support and troubleshoot endpoint incidents.
• Ensure incident resolution per SLAs and support IT projects.
• Participate in device refresh, OS upgrades, and digital workplace initiatives.
• Identify automation opportunities and process improvements.
• Develop SOPs and technical documentation.
• Coordinate with vendors for issue resolution and maintenance.
• Work with stakeholders to define business requirements and recommend EUC solutions.
• Manage lifecycle of end-user devices including procurement and disposal.
• Maintain asset inventory and configuration records.
• Coordinate with procurement for hardware acquisitions and warranty support.
• Administer MECM/SCCM, Intune, and AD/AAD configurations.
• Oversee OS deployments, software packaging, and policy configurations.
• Monitor endpoint health and performance; participate in change management.
• Maintain endpoint security controls and compliance with cybersecurity policies.
• Support vulnerability remediation and security audits.

Skills

Windows administration

VPN

OS deployment

MDM

ITIL

Active Directory

Azure AD

SCCM

Intune

Endpoint Manager

Education

Bachelor’s degree in Computer Science / Information Technology / Computer Engineering

Diploma in Information Technology with 5 years of experience

Tools

SCCM (MECM)

Microsoft Intune

Microsoft Endpoint Manager

Active Directory

Azure Active Directory

Job description

Responsibilities

• Provide technical consultation and support to end users on workplace technologies.
• Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Perform installation, configuration, upgrade, and maintenance of hardware and software.
• Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.
• Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).
• Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.
• Identify opportunities for automation and process improvements.
• Participate in technology evaluations, proof-of-concepts, and implementation activities.
• Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.
• Coordinate with vendors and service providers for issue resolution and maintenance activities.
• Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.
• Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.
• Maintain accurate asset inventory and configuration records.
• Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.
• Administer endpoint management platforms such as:
  • Microsoft Configuration Manager (MECM/SCCM)
  • Microsoft Intune
  • Microsoft Endpoint Manager
  • Active Directory / Azure Active Directory
• Manage operating system deployments, software packaging, application distribution, and policy configurations.
• Monitor endpoint health and performance to improve user experience.
• Participate in incident, problem, and change management processes.
• Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.
• Ensure compliance with organizational cybersecurity policies and regulatory requirements.
• Support vulnerability remediation and security audits relating to endpoint devices.

Requirements

• Bachelor’s degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience / Diploma in Information Technology with 5 years of relevant experience
• Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices
• Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage
• Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred
• Strong communication skills and good end user support, vendor and stakeholder management
• Adaptability and continuous learning mindset
• Ability to work independently and collaboratively

Licence no: 12C6060