Field Service Technician

XYLEM WATER SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,176 - 75,888; Full time

Job summary

Xylem Water Solutions Singapore Pte. Ltd. seeks an Expert Field Service Technician to perform field service activities at customer sites in a safe and efficient manner.

You will troubleshoot advanced systems, work with electrical and mechanical components, and manage preventative maintenance and parts inventory. Eligible candidates have 3–7 years of technical experience, a Class 3 licence, and strong problem-solving and customer-service skills.

Qualifications

• HS diploma or equivalent required.
• Technical certificate, degree or industry license preferred.
• Class 3 driving licence required.
• Experience with electrical and mechanical systems.
• Strong troubleshooting and communication skills.
• Customer service orientation and ability to work with minimal supervision.

Responsibilities

• Initiate and execute field service activities at customer sites safely.
• Troubleshoot complex systems and perform preventative maintenance.
• Coordinate with customers and possibly work across multiple systems/locations.
• Prepare reports and ensure proper parts inventory management.
• Lead/coach junior technicians as needed and maintain safety standards.

Skills

Electrical experience

Mechanical experience

Troubleshooting

Customer service

Critical thinking

Communication

Mentoring/ Coaching

Education

HS diploma

Technical certificate or degree

License (Class 3)

Tools

Microsoft Office

Smart devices

Job description

The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate
• Guides the review of very complex task plans, drawings, and installation schematics and provides continual guidance throughout task duration
• Develops and submits reports covering all job activities
• Preempts potential problems and provides effective solutions in relation to application of concepts, techniques, knowledge or processes
• Demonstrates advanced knowledge of professional principals and skills
• Seeks advice and guidance on non-routine or problem areas for others
• Applies judgment and authority for safety stop work
• Independently performs basic and possibly more advanced tasks and functions for professional field of work
• Specialized skill/training or certification may be required in addition to all prior level Tech training requirements

Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)
• Class 3 licence

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements

• HS diploma or equivalent

Preferred

• Tech Cert, Degree or industry specific license(s)

Experience Requirements

• Ability to obtain all required customer clearances (PTW, MSRA, etc.)
• Clean driving record
• Work experience preferred
• 3 to 7 years of technical work experience

Skill Requirements

• Electrical, mechanical, water treatment experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways