Field Service Technician

Smiths Detection (Asia Pacific) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Smiths Detection Asia Pacific seeks a Field Service Technician to join the Service team. The role involves on-site installation, training, repair and maintenance of equipment at customer locations, ensuring timely service and high customer satisfaction.

The candidate should have 2–3 years of troubleshooting and field repair experience, plus a Diploma or equivalent in Electrical/Electronic, IT, Hydraulics or Air-conditioning systems. Strong communication and teamwork are essential.

Qualifications

• Diploma or equivalent technical training in Electrical/ Electronic, IT, Hydraulics and Air-conditioning Systems.
• 2-3 years of experience in troubleshooting and field repair of electrical and electronic systems.

Responsibilities

• Install, train, repair and maintain equipment to achieve customer satisfaction.
• Review and support the Shift Lead on equipment issues and performance for customer reports.
• Provide technical support to customers and other service professionals as required.
• Maintain clear and concise communication with customers, on-site and in writing.
• Assist with ad-hoc projects and minimize costs where possible.
• Adhere to Health, Safety and Environmental policies.

Skills

Communications skills

Customer focus

Teamwork

Driving licence (Class 3)

Education

Diploma or equivalent technical training in Electrical/ Electronic, IT, Hydraulics and Air-conditioning Systems

Job description

Primary Position Objective

The primary role of a Field Service Technician is to be a team-player in the Service team, delivering quality service to our client. This candidate must possess good relevant technical skillsets and a strong sense of ownership and responsibility as an individual contributor.

Key Responsibilities

• Comply with all Health, Safety and Environmental policies.
• Support organization’s objectives and policies.
• Responsible for all assigned tasks, not limited to installation, training, repair and maintaining the equipment in a timely manner so to achieve the needed customer satisfaction.
• Review and support the Shift Lead on all equipment issues and performances so to prepare the customer report.
• Report all tools and test equipment in ensuring they are properly calibrated and maintained.
• Seeks to provide technical support to customers and other service professionals as required.
• Support all ad-hoc projects.
• Maintains clear and concise business communication proficiency, both oral and written.
• Exercises every available measure to control and minimize costs.
• All other duties assigned by the Shift Lead including overseas projects.

Qualifications

Education/Training

Diploma or equivalent technical training on Electrical/ Electronic, IT, Hydraulics and Air-conditioning Systems. Candidates on Higher Nitec with relevant experience will be considered as well.

Experience

Minimum of 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills

Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Class 3 driving license is strongly preferred.

Work Environment

Work environment will be at customer site. Service will typically be rendered at airports, jails, courthouses, cruise ships or other locations as required by the Line Manager.