Customer Engineer

GNA ENGINEERING PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

GNA ENGINEERING PTE. LTD. in Singapore seeks a Field Service Engineer / Customer Engineer to support installation, preventive maintenance, and upgrades at customer sites.

You will use diagnostic tools and read electrical/mechanical schematics to resolve issues. The role requires 1–2 years field service experience, an Associate degree or equivalent, and a valid driver’s license. You will work in a fast-paced semiconductor cleanroom environment, observe safety rules and communicate clearly with

Qualifications

• Associate degree or equivalent field service education.
• 1–2 years of field service/customer support/equipment maintenance experience.
• Ability to read electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Knowledge of pneumatics, hydraulics, electronics, vacuum tech, thermodynamics.
• Familiarity with hand tools and test equipment like multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and passport if travel is required.
• Ability to comply with customer site safety requirements.

Responsibilities

• Support installation, maintenance, troubleshooting, and upgrades at customer sites.
• Use digital analytics and diagnostic tools to identify and resolve issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas delivery systems.
• Communicate with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Skills

Field service experience

Troubleshooting

Electrical schematics

Mechanical systems

Customer communication

Diagnostic tools

Pneumatics

Hydraulics

Vacuum technology

Thermodynamics

Education

Associate degree

Military training

Trade certification

Equivalent field service experience

Tools

Digital multimeter

Test equipment

Hand tools

Power tools

Diagnostic software

Job description

Field Service Engineer / Customer Engineer – Role Summary

Key Responsibilities

• Support Senior Field Service Engineers (Customer Engineers) with installation, maintenance, troubleshooting, and equipment upgrades at customer sites.
• Utilize digital analytics and diagnostic tools to identify and resolve equipment issues.
• Perform preventive and corrective maintenance on:Electrical systemsVacuum systemsMechanical systemsPlasma systemsHydraulic systemsGas delivery systems
• Communicate and coordinate directly with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Minimum Qualifications

• Associate degree, military technical training, trade certification, or equivalent field service experience.
• 1–2 years of experience in field service, customer support, equipment maintenance, or a related technical role.
• Ability to read and understand electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Fundamental knowledge of:PneumaticsHydraulicsElectronicsVacuum technologyThermodynamics
• Familiarity with hand tools and test equipment such as digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to comply with customer site safety, environmental, and health requirements.

Preferred Qualifications

• 2–4 years of experience in field service support or a related technical field.

Physical & Work Environment Requirements

• Frequent walking and standing for extended periods.
• Ability to work in confined spaces and perform physical tasks such as bending, kneeling, squatting, twisting, reaching, and climbing ladders or stairs.
• Ability to work at heights and lift up to 35 lbs (16 kg).
• Capability to distinguish colors for electrical and equipment work.
• Comfortable working around electrical systems and in noisy environments.
• Regular use of hand tools and power tools.
• Work is primarily conducted in a semiconductor cleanroom environment requiring:CoverallsHoodsBootiesSafety glassesGlovesRespiratorsChemical apronsFace shields