Field Service Team Lead: Customer-Focused Tech Leader

Waters Corporation; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Waters Corporation in Singapore is seeking a Field Service Team Leader to drive field service delivery and customer success across the region. You will mentor a team of engineers, manage service budgets, and ensure timely installation, maintenance and repairs of Waters instruments.

You will coordinate with regional support teams, monitor performance, conduct reviews, and help shape service policies in line with Waters global objectives. Travel within territory is expected.

Qualifications

• 3-5 years in relevant field + 3 years supervisory/managerial

Responsibilities

• Provide guidance, instruction, and direction to the team
• Key holder and responsible for Service budget planning, order booking and long-term service contract execution on revenues and service margin
• Ensure effective and efficient instrument installation and repair services
• Maintain regular contact with your direct reports (minimum of bi-weekly check-ins)
• Conduct and document quarterly check-ins with team members as well as annual performance reviews
• Review service escalations on a weekly basis at a minimum to ensure appropriate actions are taken to achieve timely resolution
• Monitor Field Service Engineers’ Performance Maintenance schedules and ensure on-time completion as set out in Customer Service Level Agreements
• Coordinates service delivery in the region with FSE, tech support teams, remote service team and factory repair centers
• Strive for continual self-improvement and to keep abreast of technical changes that occur within the product range
• Help create and develop policies and procedures for the service team in line with Waterscorporationglobal objectives
• Carry out full system and module installation, performance maintenance and repairs of Waters products

Skills

Leadership

Budget planning

Customer service

Project management

Communication

Travel readiness

Education

Bachelor/Master's in Chemistry or Biology

Job description

Waters Corporation in Singapore is seeking a Field Service Team Leader to drive field service delivery and customer success across the region. You will mentor a team of engineers, manage service budgets, and ensure timely installation, maintenance and repairs of Waters instruments.

You will coordinate with regional support teams, monitor performance, conduct reviews, and help shape service policies in line with Waters global objectives. Travel within territory is expected.