Field Service Manager (Semiconductor Equipment/Metrology/ Wafer Inspection)

RecruitPedia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RecruitPedia Pte Ltd is seeking a Field Service Manager for our client, a leader in Semiconductor Equipment, to lead a regional team across Southeast Asia from Singapore.

The role involves managing field service operations, installations, and escalations, while coordinating with HQ engineering to drive ongoing improvements and service revenue growth.

Qualifications

• Diploma or Degree in Electronic Engineering, Electrical Engineering, Mechatronics Engineering, or related engineering discipline.
• Minimum 5–7 years of relevant experience in semiconductor equipment field service, preferably with semiconductor inspection, metrology, or related equipment
• Strong technical troubleshooting and root cause analysis skills, with the ability to resolve complex equipment and application issues

Responsibilities

• Lead, manage, and develop a team of Field Service Engineers and Team Leaders across Southeast Asia to ensure efficient and high-quality service operations.
• Manage day-to-day field service activities, including equipment installation, commissioning, troubleshooting, maintenance, customer acceptance, and after-sales support.
• Coordinate with customers to understand service requirements, manage expectations, and ensure timely resolution of technical and operational issues.
• Take ownership of customer escalations and critical technical issues, prioritizing resources to achieve effective and timely resolution.
• Lead root cause analysis for complex equipment and application issues, working closely with the headquarters engineering and technical teams to implement corrective and preventive actions.
• Plan and monitor equipment installations from site preparation and installation through commissioning and successful customer acceptance.
• Develop and manage quarterly and annual forecasts for spare parts demand, service revenue, manpower requirements, and operational resources across Southeast Asia.
• Prepare and review service quotations, follow up on purchase orders, and support revenue generation from service agreements, labor services, spare parts, and other service-related activities.
• Monitor and manage spare parts inventory, including stock levels, pricing, availability, warranty items, and Return Material Authorizations (RMAs).
• Oversee FSE scheduling, job assignments, service reports, travel arrangements, and overall field service performance.

Skills

Team leadership

Field service management

Troubleshooting

Root cause analysis

Customer coordination

Education

Diploma/Degree in Electronic/Electrical/Mechatronics Engineering

Job description

Our client is an established company specializing in Semiconductor Equipment. They are expanding and growing at a fast pace and now looking to hire a Field Service Manager to support the growth.

They are located in Town – easily accessible via various modesoftransport.

Job Description:

• Lead, manage, and develop a team of Field Service Engineers (FSEs) and Team Leaders across Southeast Asia to ensure efficient and high-quality service operations.

• Manage day-to-day field service activities, including equipment installation, commissioning, troubleshooting, maintenance, customer acceptance, and after-sales support.

• Coordinate with customers to understand service requirements, manage expectations, and ensure timely resolution of technical and operational issues.

• Take ownership of customer escalations and critical technical issues, prioritizing resources to achieve effective and timely resolution.

• Lead root cause analysis for complex equipment and application issues, working closely with the headquarters engineering and technical teams to implement corrective and preventive actions.

• Plan and monitor equipment installations from site preparation and installation through commissioning and successful customer acceptance.

• Develop and manage quarterly and annual forecasts for spare parts demand, service revenue, manpower requirements, and operational resources across Southeast Asia.

• Prepare and review service quotations, follow up on purchase orders, and support revenue generation from service agreements, labor services, spare parts, and other service-related activities.

• Monitor and manage spare parts inventory, including stock levels, pricing, availability, warranty items, and Return Material Authorizations (RMAs).

• Oversee FSE scheduling, job assignments, service reports, travel arrangements, and overall field service performance.

Job Requirement:

• Diploma or Degree in Electronic Engineering, Electrical Engineering, Mechatronics Engineering, or a related engineering discipline.

• Minimum 5–7 years of relevant experience in semiconductor equipment field service, preferably with semiconductor inspection, metrology, or related equipment

• Strong technical troubleshooting and root cause analysis skills, with the ability to resolve complex equipment and application issues