Field Service Manager (Semiconductor Equipment)

RRecruiter; Singapore; On-site; SGD 170,000 - 210,000; Full time

Job summary

RRecruiter is seeking a seasoned Head of Field Service to lead a global team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.

You will drive KPI performance, coach engineers, manage multi-site operations, coordinate with Engineering and Quality, and ensure safety and compliance while shaping service strategy and cost optimisation.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related.
• 8-10 years in semiconductor equipment, automation, or field service operations.
• 3-5 years leading technical service teams.
• Experience managing global customers and multi-site teams.
• Willing to travel internationally as required.

Responsibilities

• Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing
• Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied
• Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting
• Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality
• Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities
• Promote a strong safety culture, keep certifications and training current, and lead safety investigations

Skills

Leadership

People management

Stakeholder management

Communication

Problem solving

Travel international

KPI management

Continuous improvement

Education

Bachelor’s degree in Electrical/Electronics/Mechanical/Mechatronics Engineering or related

Job description

About the role
Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.

Key responsibilities

• People: Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing

• Customer support: Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied

• Operations: Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting

• Resource and projects: Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality

• Business: Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities

• Safety and compliance: Promote a strong safety culture, keep certifications and training current, and lead safety investigations

Requirements

• Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related

• 8-10 years in semiconductor equipment, automation, capital equipment or field service operations

• 3-5 years leading technical service teams

• Strong knowledge of equipment installation, troubleshooting, maintenance and customer support

• Experience managing global customers and multi-site teams

• Strong leadership, communication, stakeholder management and problem-solving skills

• Experience in KPI management, resource planning and continuous improvement

• Willing to travel internationally as required