Field Service Engineer (Semiconductor Industry)

JIH SUN EMPLOYMENT AGENCY; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jih Sun Employment Agency seeks a proactive Field Service Engineer to deliver repair and preventive maintenance for etch, clean, and deposition equipment at customer sites. You will handle installations, relocations, start-up checks, and ensure minimal downtime.

Responsibilities include on-site maintenance, diagnostics, ECOs, process qualification, and maintaining service records while building strong customer relationships.

Qualifications

• Education & Experience: Degree or Diploma in Electrical, Electronic, Mechanical, or Mechatronics Engineering, or related technical discipline with hands-on equipment maintenance experience.

Responsibilities

• Install & commission semiconductor equipment at customer sites, perform start-up and check-out.
• Provide on-site preventive maintenance and warranty/support for tools.
• Troubleshoot complex electromechanical systems and diagnose issues; determine corrective actions.

Job description

Role Summary

We are seeking a proactive

Field Service Engineer to deliver high-quality repair and preventive maintenance services for etch, clean, and deposition equipment at customer sites. This role is responsible for equipment installations, relocations, start-up, and check-out activities, ensuring optimal equipment performance and minimal system downtime.

Key Responsibilities

• Installation & Commissioning: Execute the installation and relocation of semiconductor equipment at customer sites. Conduct associated start-up, cut-over, and check-out procedures for newly installed systems.
• Maintenance & Support: Provide robust warranty and post-warranty tool support. Perform routine on-site preventive maintenance and resolve equipment abnormalities in close coordination with customers to minimize system downtime.
• Troubleshooting & Diagnostics: Apply advanced diagnostics and troubleshooting techniques to isolate and resolve equipment malfunctions. Assess problem severity, determine corrective actions, replace defective units/components, or elevate complex issues promptly.
• Field Engineering Changes: Implement field modifications, hardware upgrades, and Engineering Change Orders (ECOs) involving assemblies, sub-assemblies, and subsystems.
• Process & Reporting: Execute Tier 2 process qualification work. Maintain meticulous service records, accurate logs, part usage documentation, and comprehensive management reports.
• Customer Relations: Act as a professional representative of the company. Build strong client relationships during service contract execution and inform customers of technical product updates that align with their evolving needs.
• Asset & Safety Management: Manage and maintain assigned company tools, diagnostic equipment, computers, and spare parts in optimal condition. Ensure absolute adherence to workplace safety regulations at all sites.

Job Requirements

• Education & Experience: Degree or Diploma in Electrical, Electronic, Mechanical, or Mechatronics Engineering, or a related technical discipline with equivalent hands- on experience in equipment maintenance.
• Technical Skills: Proven experience in troubleshooting complex electromechanical systems; direct experience with wafer fabrication equipment (Etch / Clean / Deposition) is highly advantageous.
• Communication: Strong interpersonal and communication skills to effectively collaborate with clients and provide clear technical solutions.
• Work Environment: Ability to work efficiently within a Fab cleanroom environment. Commitment to executing shift schedules and standby duties as required.
• Physical Requirements: Must be fit to wear required personal protective equipment (PPE), including cleanroom garments, safety shoes, and air respirator equipment where necessary.
• Mobility: Willingness to support short-term overseas assignments for project deployments or training.

PDPA Consent: By submitting your personal data and/or resume, you consent to the collection, use, and disclosure of your personal data by Jih Sun Employment Agency for the purpose of processing and evaluating your job application.

We regret that only shortlisted candidates will be notified.