Field Service Manager – Communications & Tech Team Lead

IPS Securex Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Vehicle preferred

Job summary

IPS Securex Pte Ltd is seeking a capable Service Delivery Manager for its Singapore operations. You will lead a team of technicians and engineers to install, configure, and maintain the communication system.

Responsibilities include training, customer relationship management, performance monitoring, budgeting, and contract oversight. The role requires strong planning and multitasking in a dynamic environment.

Qualifications

• Diploma in Technical/Engineering field.
• Hands-on experience with Electronics Security Systems, PA/EVC communications and networks.
• Supervisory experience in small teams.
• Strong communication and interpersonal skills.
• Excellent planning and organisational skills.
• Proficient in AutoCAD and/or Adobe.
• Able to multi-task and meet deadlines.
• Experience in managing customers and multiple projects across sites.
• Flexible and adaptable.
• Vehicle is advantageous.

Responsibilities

• Lead a team of technicians and engineers for installation, configuration, and maintenance of the communication system.
• Ensure the team is trained and equipped to deliver service to customers.
• Build and maintain strong customer relationships and align system capabilities with customer needs.
• Monitor service delivery quality, performance metrics, and implement improvements.
• Manage service delivery budgets, resource allocation, cost control, and revenue forecasting.
• Oversee service delivery contracts, terms negotiation, and expectations management.
• Identify and mitigate risks to service delivery and contractual obligations.
• Conduct routine maintenance, checks, and preventive maintenance on the system.
• Diagnose and repair faults in the communication system, including equipment and software.
• Maintain spare parts inventory and procured parts as required.
• Monitor system performance and resolve issues within specified parameters.

Skills

Team supervision

Electronics security systems

PA/EVC networks

Communication skills

Planning & organisation

AutoCAD

Adobe

Multitasking

Customer & project management

Adaptability

Vehicle preferred

Education

Technical/Engineering Diploma

Tools

AutoCAD

Adobe

Job description

IPS Securex Pte Ltd is seeking a capable Service Delivery Manager for its Singapore operations. You will lead a team of technicians and engineers to install, configure, and maintain the communication system.

Responsibilities include training, customer relationship management, performance monitoring, budgeting, and contract oversight. The role requires strong planning and multitasking in a dynamic environment.