Field Service Manager – Communications & Tech Systems

ips securex pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ips securex pte. ltd. is seeking a Service Delivery Manager to lead a technical team responsible for installing, configuring, and maintaining a complex communication system. You will ensure customer satisfaction by understanding needs and aligning system performance with expectations.

The role involves budgeting, contract management, risk mitigation, and ongoing maintenance to keep systems operating at peak efficiency. Strong leadership, planning, and customer-facing skills are essential.

Qualifications

• Technical/Engineering Diploma is required.
• Hands-on experience in Electronics Security System, PA/EVC Communications and Network.
• Supervisory experience in managing small teams.
• Excellent communication and interpersonal skills.
• Strong planning and organisational abilities.
• Proficient with AutoCAD and/or Adobe software.
• Able to multi-task and meet deadlines.
• Demonstrated strengths in managing customers and multiple projects across sites.
• Highly flexible and adaptable.
• Vehicle ownership is preferred.

Responsibilities

• Managing a team of technicians and engineers responsible for installing, configuring, and maintaining the communication system.
• Ensure the team is trained and equipped to deliver services to customers.
• Build and maintain relationships with customers, understanding needs and ensuring the system meets them.
• Ensure service delivery and SLAs meet quality standards; monitor metrics and implement improvements.
• Manage service delivery budgets, including resources, cost management, and revenue forecasting.
• Administer service delivery contracts, negotiate terms, and manage expectations.
• Identify and mitigate risks associated with service delivery.
• Ensure regular maintenance and preventive checks of the communication system.
• Diagnose and repair faults, perform troubleshooting and testing as needed.
• Manage spare parts inventory and procurement for the system.
• Monitor system performance, conduct tests, and resolve issues.

Skills

Hands-on experience

Supervisory experience

Communication skills

Planning and organisation

Multi-tasking

Customer management

Education

Technical/Engineering Diploma

Tools

AutoCAD

Adobe

Job description

ips securex pte. ltd. is seeking a Service Delivery Manager to lead a technical team responsible for installing, configuring, and maintaining a complex communication system. You will ensure customer satisfaction by understanding needs and aligning system performance with expectations.

The role involves budgeting, contract management, risk mitigation, and ongoing maintenance to keep systems operating at peak efficiency. Strong leadership, planning, and customer-facing skills are essential.