Field Service Engineer/Senior Field Service Engineer

HANMI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

HANMI SINGAPORE PTE. LTD. seeks a skilled Field Service Engineer to install, calibrate, and maintain back-end semiconductor equipment at customer sites. You will perform SAT/FAT, provide on-site and remote support, and collaborate with teams in Korea HQ to drive product improvements.

The role requires 3+ years in machine setup and maintenance, plus strong communication and teamwork. On-site Singapore work with opportunities for travel and customer training responsibilities.

Qualifications

• Candidate must possess at least a Diploma, Bachelor’s Degree, or Master’s Degree in Electrical, Mechanical, Automation, Optics, or other relevant engineering disciplines.
• Minimum of 3 years of hands-on working experience in machine setup, installation, maintenance, and packaging equipment.
• Strong communication skills with a careful, detail-oriented, and methodical working attitude.
• Patient, responsible, and able to work well both independently and as part of a team.

Responsibilities

• Install and verify back-end semiconductor equipment at customer sites.
• Calibrate machines, integrate production lines, and perform SAT/FAT per SOPs and customer requirements.
• Handle equipment signal abnormalities, software/hardware failures, and fixture-related issues in real time.
• Conduct Root Cause Analysis (RCA), propose corrective actions, and report findings to the engineering team.
• Provide on-site and remote technical support to ensure equipment uptime.
• Perform scheduled Preventive Maintenance (PM) and calibration; maintain logs and reports.
• Train customer engineers and operators on operation, maintenance, and safety; prepare technical docs.
• Support knowledge base development and cross-country technical communications with Korea HQ.
• Collaborate with engineering, quality, and R&D teams at headquarters; support product testing and demos.

Skills

Installation & maintenance

Troubleshooting

Customer training

Cross-functional comms

Education

Diploma/Bachelor/Master in Electrical/Mechanical/Automation

Tools

Diagnostic tools

Job description

Responsibilities

1. Equipment Installation, Calibration, and Acceptance
   • Perform installation and functional verification of back-end semiconductor equipment (such as Die Attach, Thermal Compression, AOI, TC Bonder, etc.) at customer sites.
   • Carry out machine calibration, production line integration, and SAT/FAT acceptance testing in accordance with SOPs and customer requirements.
2. Technical Support and Troubleshooting
   • Handle equipment signal abnormalities, software/hardware failures, and fixture-related issues in real time.
   • Conduct Root Cause Analysis (RCA), propose corrective actions, and report findings to the engineering team at headquarters.
   • Provide on-site and remote technical support to ensure equipment uptime meets customer expectations.
3. Equipment Maintenance and Servicing
   • Perform scheduled Preventive Maintenance (PM) and equipment performance calibration.
   • Maintain and update maintenance logs, service reports, and parts replacement records.
   • Evaluate equipment health conditions and recommend optimization or improvement actions.
4. Customer Training and Technical Documentation
   • Train customer engineers and operators on equipment operation, maintenance, and safety procedures.
   • Prepare service reports, technical documentation, and troubleshooting guides.
   • Support the development and update of internal knowledge base materials.
5. Internal Collaboration and Cross-Country Technical Communication
   • Collaborate with engineering, quality, and R&D teams at the Korea headquarters.
   • Provide feedback on equipment functions, software performance, and design improvement needs.
   • Support new product testing, demos, and customer pilot-run activities.

Job Requirements

• Candidate must possess at least a Diploma, Bachelor’s Degree, or Master’s Degree in Electrical, Mechanical, Automation, Optics, or other relevant engineering disciplines.
• Minimum of 3 years of hands-on working experience in machine setup, installation, maintenance, and packaging equipment.
• Strong communication skills with a careful, detail-oriented, and methodical working attitude.
• Patient, responsible, and able to work well both independently and as part of a team.