Field Service Engineer – Chromatography & Mass Spectrometry

SNKH SERVICES; Singapore; Sur place; SGD 60 000 - 80 000; Plein temps

Résumé du poste

SNKH Services in Singapore is seeking a Field Service Engineer to deliver expert technical support and customer service for analytical instrumentation across Singapore. You will help ensure service goals are met and customers receive top‑tier technical assistance.

Responsibilities include on‑site preventive maintenance, installation, qualification, troubleshooting, and repair for IC, LC, MS and FTIR/microscopy systems, with thorough documentation in company systems.

Responsabilités

• Perform on-site preventive maintenance, installation, qualification, troubleshooting, and repair for Ion Chromatography (IC), Liquid Chromatography (LC), Mass Spectrometry (MS), and Spectroscopy (FTIR/microscopes) systems
• Maintain accurate and timely service documentation, including service and preventive maintenance reports, within company business systems
• Manage instrument escalations and warranty claims promptly and accurately to ensure swift issue resolution
• Achieve all service performance metrics, quality standards, and financial targets for the team
• Build and sustain strong customer relationships by delivering proactive technical support and trusted service
• Collaborate effectively with cross-functional teams such as Technical Support, Customer Service, Product Management, Manufacturing, Sales, and Marketing to ensure seamless customer experiences
• Execute additional duties appropriate to the Field Service Engineer role as required

Description du poste

Company Overview

SNKH Services is a Singapore-based provider supporting laboratory equipment servicing, technical operations, and laboratory relocation projects. We partner with scientific equipment suppliers to serve laboratories, research institutions, and industrial customers with maintenance, repair, and relocation services.

Job Summary

As a Field Service Engineer, you will deliver expert technical support and customer service for analytical instrumentation across Singapore, ensuring service goals are met and customers receive top-tier technical assistance.

Responsibilities

• Perform on-site preventive maintenance, installation, qualification, troubleshooting, and repair for Ion Chromatography (IC), Liquid Chromatography (LC), Mass Spectrometry (MS), and Spectroscopy (FTIR/microscopes) systems
• Maintain accurate and timely service documentation, including service and preventive maintenance reports, within company business systems
• Manage instrument escalations and warranty claims promptly and accurately to ensure swift issue resolution
• Achieve all service performance metrics, quality standards, and financial targets for the team
• Build and sustain strong customer relationships by delivering proactive technical support and trusted service
• Collaborate effectively with cross-functional teams such as Technical Support, Customer Service, Product Management, Manufacturing, Sales, and Marketing to ensure seamless customer experiences
• Execute additional duties appropriate to the Field Service Engineer role as required