Field Service Engineer — Chromatography & MS (On-site)

SNKH SERVICES; Singapore; Presencial; SGD 60 000 - 80 000; Tempo integral

Resumo da oferta

SNKH Services in Singapore is seeking a Field Service Engineer to deliver expert technical support and customer service for analytical instrumentation across Singapore. You will help ensure service goals are met and customers receive top‑tier technical assistance.

Responsibilities include on‑site preventive maintenance, installation, qualification, troubleshooting, and repair for IC, LC, MS and FTIR/microscopy systems, with thorough documentation in company systems.

Responsabilidades

• Perform on-site preventive maintenance, installation, qualification, troubleshooting, and repair for Ion Chromatography (IC), Liquid Chromatography (LC), Mass Spectrometry (MS), and Spectroscopy (FTIR/microscopes) systems
• Maintain accurate and timely service documentation, including service and preventive maintenance reports, within company business systems
• Manage instrument escalations and warranty claims promptly and accurately to ensure swift issue resolution
• Achieve all service performance metrics, quality standards, and financial targets for the team
• Build and sustain strong customer relationships by delivering proactive technical support and trusted service
• Collaborate effectively with cross-functional teams such as Technical Support, Customer Service, Product Management, Manufacturing, Sales, and Marketing to ensure seamless customer experiences
• Execute additional duties appropriate to the Field Service Engineer role as required

Descrição da oferta de emprego

SNKH Services in Singapore is seeking a Field Service Engineer to deliver expert technical support and customer service for analytical instrumentation across Singapore. You will help ensure service goals are met and customers receive top‑tier technical assistance.

Responsibilities include on‑site preventive maintenance, installation, qualification, troubleshooting, and repair for IC, LC, MS and FTIR/microscopy systems, with thorough documentation in company systems.