Senior Field Service Engineer – Analytics & Microscopy

ThermoFisher Scientific; Singapore; Remote; SGD 60,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III in Singapore to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy instruments at customer sites. You will deliver on-site and remote support, train users, and build strong customer relationships to ensure peak system performance.

The role requires advanced technical degrees, cross-functional collaboration, and the ability to travel up to 50% while adhering to GMP and safety standards.

Qualifications

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
• Field of study includes Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• Ongoing technical training and certifications required
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficial
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, networking, and standard business software
• Valid driver's license and ability to travel 25-50%
• Physical ability to lift up to 50 lbs and work in lab environments
• Experience mentoring and training others preferred
• Ability to work independently while maintaining team collaboration
• Availability to respond to urgent customer needs
• Must follow safety protocols and be able to work in cleanroom environments when required

Responsibilities

• Represent Thermo Fisher Scientific in a professional and customer-focused manner while delivering service excellence to customers
• Install, commission, maintain, troubleshoot, repair, and validate advanced analytical and microscopy instruments at customer sites
• Perform preventive maintenance, calibration, and performance verification per procedures and customer requirements
• Diagnose complex hardware, software, vacuum, and system-level issues and implement corrective actions
• Provide timely on-site and remote technical support and meet SLAs
• Deliver operator training and guidance on instrument operation and maintenance
• Prepare accurate service documentation, including reports and regulatory protocols
• Build strong customer relationships and understand needs to support business objectives
• Collaborate with Technical Support, Applications, Sales, and cross-functional teams to resolve issues
• Manage service tools, equipment, spare parts inventory, and assets
• Identify opportunities for service contract renewals and upgrades
• Ensure compliance with safety, quality, and industry standards
• Pursue ongoing technical training and contribute to continuous improvement
• Travel frequently to customer sites across the assigned territory

Skills

Electronics

Troubleshooting

Customer service

Communication

Education

Advanced Degree

Bachelor’s Degree

Tools

Windows OS

Networking

Service tooling

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer III in Singapore to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy instruments at customer sites. You will deliver on-site and remote support, train users, and build strong customer relationships to ensure peak system performance.

The role requires advanced technical degrees, cross-functional collaboration, and the ability to travel up to 50% while adhering to GMP and safety standards.