Field Service Engineer

ASML Holding; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ASML Holding is seeking a Field Service Engineer to deliver on-site service for Cymer DUV laser equipment at customer sites. You will install, maintain, troubleshoot and repair lasers under end-user conditions, providing responsive customer support and ensuring service quality.

The role requires strong electronics/optics knowledge, multiple years of field service experience, and the ability to travel. Entry-level candidates are welcome to apply and training is provided.

Qualifications

• Degree or Diploma in Electronics / Electrical Engineering / Mechatronics / Mechanical Engineering.
• 5+ years working experience for Diploma holders, semiconductor industry preferred.
• Advanced technical knowledge in optics, electronics (analog and digital), CAN, and semiconductor equipment.
• Minimum 2 years experience repairing and maintaining similar equipment and interfacing with customers.
• Experience providing technical leadership and guidance to others.
• Entry level candidates are welcome to apply.

Responsibilities

• Analyzes, diagnoses and troubleshoots laser equipment problems via telephone or at customer site.
• Installs, repairs, and performs preventive maintenance on laser equipment at customer sites.
• Travels as required to perform service activities at customer sites.
• Provides technical training, guidance and assistance to less experienced field service engineers.
• Completes accurate service and expense reports as defined in the process documentation.
• Uses company documentation and provides feedback for improvement.
• Maintains an installed base, provides primary support and day-to-day customer communication.
• Other duties as required.

Skills

Interpersonal skills

Communication skills

Stress management

Problem solving

Technical optics

Electronic test equipment

Module-level troubleshooting

Written procedures

Education

Electronics

Electrical Engineering

Mechatronics

Mechanical Engineering

Job description

Introduction to the jobField Service Engineer is primarily responsible for using technical product expertise to perform field service activities associated with Cymer equipment at customer sites. Field service activities include installing, maintaining, servicing, troubleshooting and repairing Cymer DUV lasers under end user environmental conditions. A Field Service Engineer represents Cymer to the customers with confidence and assumes accountability for customer satisfaction with service.

Role and responsibilities

• Analyzes, diagnoses and troubleshoots laser equipment problems via telephone or at customer site.
• Installs, repairs, and performs preventive maintenance on laser equipment at customer sites.
• Travels as required to perform service activities at customer sites.
• Provides technical training, guidance and assistance to less experienced field service engineers.
• Completes accurate service and expense reports as defined in the respective process documentation.
• Uses company technical documentation and provide feedback for improvement of the documentation.
• Maintains an assigned installed base, provides primary support, forecasts, customer support meetings and day-to-day communication with the customer.
• Other duties as required.

Education and experience

• Degree or Diploma in Electronics / Electrical Engineering/ Mechatronics/ Mechanical Engineering
• At least 5 years' working experience for Diploma holders (semiconductor industry preferred)
• Advanced technical knowledge in optics, electronics (analog and digital), control area networks, and semiconductor manufacturing equipment.
• Minimum of 2 years experience in repairing and maintaining similar equipment and interfacing with customers.
• Experience providing technical leadership and guidance to others.
• Entry level candidates are welcome to apply

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

• Demonstrate strong interpersonal and negotiation skills with empathy and understanding of customer needs and business.
• Ability to communicate (verbally and written) clearly and effectively in all types of environments.
• Ability to positively manage high stress situations.
• Ability to work with minimal supervision - using good judgement to resolve customer issues and escalates issues according to process.
• In-depth knowledge to technically analyze complex opto/mechanical/electronic systems.
• Ability to troubleshoot to the module level.
• Ability and discipline to follow written procedures and recognize abnormal equipment performance.
• Ability to diagnose and troubleshoot digital circuitry problems.
• Ability to use electronic test equipment
• Possess strong language, mathematical skills and reasoning ability

Other information

• Must be able to travel, via airline and automobile.
• Must be able to lift up to 50lbs as a regular job duty.
• Must be able to successfully meet customer site access requirements; background checks, safety training and cleanroom access (gowning and breathing apparatus).
• Must be able to do physically repetitive and demanding work, lifting, carrying climbing, kneeling, squatting, twisting, bending standing, reaching, grasping and wrist/forearm rotation.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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