Field Service Engineer

INNERGY CONSULTING PTE. LTD.; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

INNERGY CONSULTING PTE. LTD. seeks a skilled Field Service Engineer to lead installation, commissioning and on-site support for diesel generator systems across Asia-Pacific.

The role involves problem solving, rapid troubleshooting and training customers and distributors to uphold service standards. The ideal candidate has a Mechanical Engineering background with 5+ years of hands-on field experience, strong communication skills, and a customer-focused mindset.

Qualifications

• Diploma or degree in Mechanical Engineering with at least 5 years of relevant experience.
• Willingness to travel extensively across Asia-Pacific and Southeast Asia.
• Strong presentation and written/verbal communication skills.
• Dependable team player with problem-solving and task-oriented mindset.
• Experience with engines such as MHI, MTU, John Deere or Volvo is advantageous.

Responsibilities

• Carry out equipment installation, commissioning and on-site customer training as required.
• Deliver prompt after-sales technical support, troubleshooting and on-site services.
• Investigate customer complaints and product failures; coordinate corrective actions.
• Support service and training across diesel generator sets from small to high-capacity units.
• Keep technical and training materials current and well-maintained.
• Conduct service and troubleshooting training for distributors and dealers.

Skills

Mechanical Engineering

Field Service

Customer service

Troubleshooting

Travel readiness

Education

Diploma/degree in Mechanical Engineering

Job description

Field Service Engineer

We are looking for an experienced Field Service Engineer for one of our clients, a well-established and reputable leader in the industrial and engineering services sector. This role focuses on installation, commissioning, aftersales technical support, troubleshooting and site service to customers. The ideal candidate should be a team player with strong problem-solving skills and task oriented.

Key Responsibilities

• Carry out equipment installation, commissioning and on-site customer training in accordance with project requirements and scope.
• Deliver prompt after-sales technical support, troubleshooting and site services to keep customer equipment operational.
• Investigate customer complaints and product failures, coordinating appropriate corrective actions.
• Support service and training activities across a broad range of diesel generator sets, from small to high-capacity units.
• Keep all technical and training materials current, accurate and systematically maintained.
• Conduct targeted service and troubleshooting training for distributors and dealers to promote consistent service standards.
• Build strong working relationships with key customers and follow up closely until technical issues are fully resolved.
• Provide technical support during factory testing for special projects.
• Determine the root causes of equipment failures and recommend effective, practical solutions.
• Review and support the processing of distributor warranty claims, while providing customers with technical guidance on warranty matters.
• Provide standby assistance, including 24/7emergency support when required by customers.
• Undertake additional service and training responsibilities as assigned

Requirements

• A diploma or degree in Mechanical Engineering, with at least 5 years of relevant experience.
• Willingness and ability to travel extensively across the Asia-Pacific and Southeast Asia regions.
• Strong presentation capabilities, together with effective verbal and written communication skills.
• A dependable team player with sound problem-solving skills and a focused, task-oriented mindset.
• Previous mechanical experience with engines such as MHI, MTU, John Deere or Volvo will be an advantage.
• A strong customer-service mindset and genuine interest in power-generation products

We regret that only shortlisted candidates will be notified. Thank you for yourunderstanding!