Field Service Engineer

Research Instruments Pte Ltd; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

Everlife in Singapore is seeking a Field Services Engineer to provide on-site technical support for Life Sciences equipment, perform maintenance, troubleshooting, and collaborate with sales to deliver service quotations. You will conduct preventive maintenance, diagnose faults, complete repairs, maintain service records, and travel overseas occasionally.

This full-time role requires an engineering background and 1–3 years of service experience; strong communication and customer service skills

Qualifications

• Diploma or Degree in Engineering (Electronics, Electrical, Mechatronics, or related field).
• 1 to 3 years of experience servicing Life Sciences and Medical equipment.

Responsibilities

• Commission and perform preventive maintenance on a wide range of Life Sciences equipment to ensure optimal operation
• Diagnose technical problems and troubleshoot equipment issues at customer sites to minimize downtime
• Conduct repairs and servicing of Life Sciences equipment to restore functionality and reliability
• Collaborate with the sales team to prepare detailed service quotations, including scope of work, parts, and costs
• Maintain accurate and detailed service records, including parts used and instrument history, to support service quality and traceability
• Provide technical support and assistance to customers via phone, email, or on-site visits to resolve issues promptly
• Stay updated on product knowledge and industry advancements to enhance service effectiveness
• Adhere strictly to safety guidelines and protocols during all service visits to ensure a safe working environment
• Dedicate full working time and attention to assigned duties to contribute effectively to the company and its affiliates

Skills

Microsoft Office

Problem-solving

Customer service

Communication

Detail-oriented

Education

Engineering degree (Electronics/Electrical/Mechatronics)

Job description

Company Overview

Everlife is a pan-regional solutions platform serving diagnostic, research, and analytical lab markets across Asia. We improve access to scientific solutions through strong technical expertise and commercial networks, enabling better outcomes in Life Sciences, Analytical, Industrial, and Clinical Diagnostics.

Job Summary

The Field Services Engineer provides on-site technical support for Life Sciences equipment, performing maintenance, troubleshooting, repairs, and collaborating with sales to deliver service quotations. This full-time role is based in Singapore.

Responsibilities

• Commission and perform preventive maintenance on a wide range of Life Sciences equipment to ensure optimal operation
• Diagnose technical problems and troubleshoot equipment issues at customer sites to minimize downtime
• Conduct repairs and servicing of Life Sciences equipment to restore functionality and reliability
• Collaborate with the sales team to prepare detailed service quotations, including scope of work, parts, and costs
• Maintain accurate and detailed service records, including parts used and instrument history, to support service quality and traceability
• Provide technical support and assistance to customers via phone, email, or on-site visits to resolve issues promptly
• Stay updated on product knowledge and industry advancements to enhance service effectiveness
• Adhere strictly to safety guidelines and protocols during all service visits to ensure a safe working environment
• Dedicate full working time and attention to assigned duties to contribute effectively to the company and its affiliates

Required competencies and certifications

• Diploma or Degree in Engineering (Electronics, Electrical, Mechatronics, or related field)
• 1 to 3 years of experience servicing Life Sciences and Medical equipment

Preferred competencies and qualifications

• Proficiency in Microsoft Office applications such as Word and Excel
• Strong problem-solving skills demonstrated by independently resolving technical issues
• Excellent communication and customer service skills applied in customer interactions
• Detail-oriented and organized approach to maintaining service documentation
• Willingness and ability to travel overseas occasionally for service assignments

Other Information

• This is a full-time position based in Singapore
• Occasional overseas travel is required