Field Operations Lead — Multi‑Site Facilities & Cleaning

ZENITH FACILITY SERVICES PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Zenith Facility Services PTE. LTD. is seeking an Operations Executive to lead day-to-day field operations, manpower deployment, and client servicing across contracts in Singapore.

This hands-on role requires supervision of crews, site inspections, and ensuring NEA-standard service across multiple sites. The successful candidate will travel across client locations daily, manage on-site operations, coordinate staff, and keep clients informed with regular updates and reports.

Qualifications

• Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred).
• Strong leadership and communication skills, with the confidence to supervise ground staff directly.
• Practical problem-solving ability — you fix what is in front of you rather than escalating it. Comfortable managing multiple sites and shifting priorities within the same day.

Responsibilities

• Oversee daily operations across assigned customer sites.
• Conduct site inspections and audits to uphold cleaning and service standards.
• Respond promptly to operational issues and service lapses, and close them out properly.
• Ensure compliance with workplace safety requirements, SOPs and NEA standards.
• Plan and allocate manpower daily based on site requirements and contract obligations.
• Supervise cleaning crews, ensuring punctuality, grooming, conduct and performance.
• Coordinate replacement staff to close urgent manpower gaps.
• Provide attendance and performance updates to the Admin & HR Executive.
• Act as the main operations liaison for assigned clients.
• Address concerns and follow through on service recovery until the client is satisfied.
• Build strong working relationships that support contract retention and renewal.
• Provide periodic operational updates and reports to clients.
• Monitor stock levels of cleaning consumables, chemicals and equipment across sites.
• Arrange repairs, replacements and replenishment before shortages affect service.
• Coordinate with vendors on equipment servicing and maintenance.
• Prepare site reports, incident logs and monthly operational summaries.
• Track manpower utilisation and performance trends across contracts.
• Recommend improvements to efficiency, cost control and service quality.

Skills

Leadership

Communication

Problem-solving

Travel willingness

Customer service

Adaptability

Education

Diploma or Degree in Operations/Facilities Management

Job description

Zenith Facility Services PTE. LTD. is seeking an Operations Executive to lead day-to-day field operations, manpower deployment, and client servicing across contracts in Singapore.

This hands-on role requires supervision of crews, site inspections, and ensuring NEA-standard service across multiple sites. The successful candidate will travel across client locations daily, manage on-site operations, coordinate staff, and keep clients informed with regular updates and reports.