Automotive Field Technical Engineer — Diagnostics & Training

BYD (SINGAPORE) PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

5 days ago

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Job summary

BYD (SINGAPORE) PTE. LTD. seeks an experienced Automotive Technical Support professional to provide on-site and remote assistance to dealer/workshops, manage technical tickets, and coordinate HQ campaigns.

The role covers manual updates, tool inventories, and training program delivery across the dealer network. The ideal candidate has a Diploma/Engineering degree in automotive/mechanical/electrical fields, 2–5 years in after-sales or field service, and strong diagnostic skills across mechanical,

Qualifications

Diploma/degree in Automotive, Mechanical, or Electrical/Electronic Engineering.
2–5 years' experience in automotive after-sales, technical support, or field service (OEM/dealer environment preferred).
Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems.
Familiarity with warranty processes, technical bulletins/campaigns, and service documentation.
Experience conducting technical training or coaching dealer technicians is an advantage.
Willing and able to travel to dealer/distributor sites for on-site support.
Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders.
Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools.

Responsibilities

Provide on-site and off-site technical support to dealers/workshops.
Manage and resolve technical support tickets within defined SLAs.
Escalate unresolved cases to HQ/relevant technical teams.
Maintain and update technical manuals and SST list.
Fan out technical campaign bulletins/instructions to dealer network.
Track and follow up on campaign closure status and compliance across all affected vehicles/dealers.
Analyze field data, failure trends, and recurring technical issues.
Report findings to HQ and track feedback/resolution to closure.
Plan and execute technical engagement programs across dealer network.
Coordinate participation and logistics for these programs across dealer network.
Develop training materials and curriculum for dealer technicians.
Conduct technical training sessions and competency assessments.
Track training completion and skill-gap closure.
Review, validate, and process warranty claims for technical accuracy.
Liaise with HQ on warranty policy and claim disputes.
Serve as technical point of contact/hotline for internal departments (Customer Service, Sales).
Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies.
Provide technical guidance on approved lubricants and accessories.
Localize HQ work procedures/SOPs for market-specific requirements.