Field Coach

CHRISTIAN BASSETT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

CHRISTIAN BASSETT (SINGAPORE) PTE. LTD. is seeking an experienced Field Coach in Singapore to lead coaching and training across retail teams. You will partner with Store Leaders, observe customer interactions, and deliver feedback to elevate client experiences. The role emphasizes leadership development and building a strong coaching culture.

The ideal candidate has luxury retail experience and strong communication, facilitation, and coaching skills to influence multiple stakeholders.

Qualifications

• Experience in luxury or premium retail, preferably in a coaching, training or leadership role.
• Strong coaching, facilitation and communication skills.
• Commercially minded with a passion for developing people.
• Confident, inspiring and able to influence multiple stakeholders.

Responsibilities

• Coach and develop retail teams to deliver exceptional client experiences.
• Partner with Store Leaders to identify performance gaps and implement coaching plans.
• Observe sales-floor interactions and provide constructive feedback.
• Plan and facilitate training, onboarding and learning initiatives.
• Track coaching progress and measure impact on commercial performance.
• Support leadership development and foster a strong coaching culture.

Skills

Coaching

Facilitation

Communication

Leadership

Luxury retail experience

Job description

Our client is a leading global luxury jewellery brand seeking an experienced Field Coach to join its Singapore team.

Key Responsibilities

• Coach and develop retail teams to deliver exceptional client experiences.
• Partner with Store Leaders to identify performance gaps and implement coaching plans.
• Observe sales-floor interactions and provide constructive feedback.
• Plan and facilitate training, onboarding and learning initiatives.
• Track coaching progress and measure impact on commercial performance.
• Support leadership development and foster a strong coaching culture.

Requirements

• Experience in luxury or premium retail, preferably in a coaching, training or leadership role.
• Strong coaching, facilitation and communication skills.
• Commercially minded with a passion for developing people.
• Confident, inspiring and able to influence multiple stakeholders.

Location: Singapore
Industry: Luxury Jewellery