Trainer (Luxury Jewellery)

QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Extensive benefits coverage

Convenient location & structured hours

Career growth in international MNC

Job summary

PVH is seeking a Field Coach Trainer in Singapore to support retail teams in delivering an outstanding client experience. You will implement corporate strategies at the local level, focusing on training and coaching to transform Client Advisors into ambassadors of the brand's culture, values, and products.

You will collaborate with store teams to empower staff through learning paths, enhancing client engagement and developing selling skills on the shop floor.

Qualifications

• Previous experience as a Store Manager or a Trainer in luxury retail is an advantage.
• Active listening, curiosity, and empathy with cultural awareness.
• Autonomous and highly driven, able to work independently in a fast-paced Asian market.
• Strong influencing and motivating abilities with cultural sensitivity.
• Commercial mindset and demonstrated learning and coaching aptitude.
• Strong command of English; awareness of language diversity in Asia.

Responsibilities

• Cultivate a culture of in-store coaching by observing client interactions and coaching team members to improve.
• Create individual coaching plans and coach teams on selling skills using the 'coaching the coach' approach.
• Provide continuous feedback to Store Management and HR on performance and progress.
• Utilize Client Experience Benchmark results to coach individuals and support store improvements.
• Drive learning initiatives like 'Client Experience' through in-store coaching and shop-floor focus.
• Collaborate with Merchandising to facilitate product training and on-the-floor coaching.
• Ensure store management has visibility of learning activities and recommendations.
• Monitor the quality and impact of in-store learning with active shop-floor presence.
• Identify potential talent within the store for development and coaching others.
• Facilitate onboarding of new employees in collaboration with HR.
• Maintain communication with trainees about progress during onboarding and induction.
• Share experiences and best practices among stores on coaching initiatives.

Skills

Store Manager experience

Trainer experience

Active listening

Empathy

Autonomous

Influencing abilities

Commercial mindset

English proficiency

Job description

Benefits

• Good package with extensive coverage in benefits
• Convenient working location with structured working hours
• Excellent career with international MNC with strong career growth potentia

As a Field Coach Trainer, your primary mission is to support and nurture retail teams in providing an outstanding client experience that contributes to the success of the store. Your role involves implementing corporate strategies at the local level, with a focus on training and coaching retail teams, specifically aiming to transform Client Advisors into ambassadors of the brand's culture, values, and products.

Your responsibility is to collaborate with store teams, guiding them in the implementation of the learning path to empower retail teams to enhance the client experience and develop skills for effective client engagement.

Key Responsibilities

• Cultivate a culture of in-store coaching by observing client interactions on the floor and coaching team members to find their own solutions for improvement.
• Assist store teams in creating individual coaching plans and coach teams on selling skills using the "coaching the coach" approach.
• Provide continuous feedback to Store Management and HR on the performance and progress of individual team members.
• Utilize Client Experience Benchmark results to coach individuals and support the store in improving areas of weakness.
• Drive key learning initiatives, such as "Client Experience," through active in-store coaching, contributing to a culture of shop-floor focus and positive recognition.
• Collaborate with the Merchandising team to facilitate product training for the store population, enhancing selling skills through role play and on-the-floor coaching.
• Ensure store management has full visibility of learning activities and make recommendations as needed.
• Manage and monitor the quality and impact of in-store learning by partnering with the store management team, maintaining an active shop floor presence to observe implementation and ensure retention of training content.
• Identify potential talent within the store for development and collaborate in coaching others.
• Facilitate consistent onboarding of new employees in collaboration with HR.
• Maintain regular communication with trainees, providing feedback on progress during onboarding and induction to the individual, their manager, and HR.
• Act as a platform for sharing experiences and best practices among stores on coaching initiatives/programs.
• Lead by example in terms of personal service, adherence to company policies, and grooming standards.

Qualifications

• Previous experience as a Store Manager or a Trainer in a luxury retail or sales environment is an advantage.
• Possess active listening skills, curiosity, and empathy, particularly considering cultural nuances.
• Autonomous and highly driven, capable of working independently in a fast-paced Asian market.
• Strong influencing and motivating abilities, taking into account cultural sensitivities.
• Commercial mindset and demonstrated learning and coaching aptitude in previous roles.
• Strong command of English, with an understanding of language diversity in the Asian context.