Field & Application Engineer - Industrial Automation

JPT OPTO-ELECTRONICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attendance allowance

Travel allowance

Quarterly department dinners

Monthly birthday celebrations

Career growth opportunities

Friendly & supportive team environment

Job summary

JPT OPTO-ELECTRONICS PTE. LTD.

is seeking a customer-focused Field Service Engineer to provide pre-sales technical support, install and commission industrial automation equipment, and deliver detailed technical reports. You will serve as the primary on-site contact for customers, ensuring timely responses and high satisfaction levels, while coordinating with internal teams to resolve issues and drive product quality improvements.

Qualifications

• Formal qualification in Electrical or Electronic Engineering or related discipline.
• Experience in technical support for industrial automation equipment is a plus.
• Must be detail-oriented with strong communication and problem-solving skills.
• Willing to travel occasionally for on-site technical support.

Responsibilities

• Provide pre-sales technical support, perform equipment installation, commissioning and testing, and prepare relevant technical reports.
• Act as the main point of contact for on-site customers, respond promptly to requests, and maintain regular communication to ensure satisfaction.
• Identify recurring technical issues from customer sites and collaborate with internal teams to drive product improvements.
• Provide frontline technical support and assist in developing and improving standard after-sales service procedures.

Skills

Technical support experience

Electrical/Electronic engineering

Strong communication

Problem-solving

Willingness to travel

Education

Electrical or Electronic Engineering degree

Job description

JPT OPTO-ELECTRONICS PTE. LTD.

is seeking a customer-focused Field Service Engineer to provide pre-sales technical support, install and commission industrial automation equipment, and deliver detailed technical reports. You will serve as the primary on-site contact for customers, ensuring timely responses and high satisfaction levels, while coordinating with internal teams to resolve issues and drive product quality improvements.