Field Service Engineer / Application Engineer

JPT OPTO-ELECTRONICS PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Attendance allowance

Travel allowance

Quarterly department dinners

Monthly birthday celebrations

Career growth opportunities

Friendly & supportive team environment

Zusammenfassung

JPT OPTO-ELECTRONICS PTE. LTD.

is seeking a customer-focused Field Service Engineer to provide pre-sales technical support, install and commission industrial automation equipment, and deliver detailed technical reports. You will serve as the primary on-site contact for customers, ensuring timely responses and high satisfaction levels, while coordinating with internal teams to resolve issues and drive product quality improvements.

Qualifikationen

• Formal qualification in Electrical or Electronic Engineering or related discipline.
• Experience in technical support for industrial automation equipment is a plus.
• Must be detail-oriented with strong communication and problem-solving skills.
• Willing to travel occasionally for on-site technical support.

Aufgaben

• Provide pre-sales technical support, perform equipment installation, commissioning and testing, and prepare relevant technical reports.
• Act as the main point of contact for on-site customers, respond promptly to requests, and maintain regular communication to ensure satisfaction.
• Identify recurring technical issues from customer sites and collaborate with internal teams to drive product improvements.
• Provide frontline technical support and assist in developing and improving standard after-sales service procedures.

Kenntnisse

Technical support experience

Electrical/Electronic engineering

Strong communication

Problem-solving

Willingness to travel

Ausbildung

Electrical or Electronic Engineering degree

Jobbeschreibung

Join Our Team and Grow Your Career in Industrial Automation!

Why Join Us?

• 5-Day Work Week - Monday to Friday, 9:00 AM - 6:00 PM/8:30 AM - 5:30 PM
• Attendance Allowance
• Travel Allowance - Based on travel region
• Quarterly Department Dinners - Enjoy great food and team bonding
• Monthly Birthday Celebrations - Celebrate special moments together
• Career Growth Opportunities - Gain hands-on experience in industrial automation and advanced technology
• Friendly & Supportive Team Environment

Your Responsibilities

Provide pre-sales technical support, perform equipment installation, commissioning, and testing, and prepare relevant technical reports.

Act as the main point of contact for on-site customers, respond promptly to customer requests, and maintain regular communication to ensure customer satisfaction.

Identify and collect recurring technical issues from customer sites, and work closely with internal teams to drive improvements in product quality and performance.

Provide frontline technical support and assist in developing and improving standard after-sales service procedures to enhance overall service quality.

What We're Looking For

• Formal qualification in Electrical Engineering, Electronic Engineering, or a related discipline, or equivalent practical experience in field service roles within the laser industry or opto-electronics industry
• Candidate with experience in technical support for industrial automation equipment will have an added advantage
• Detail-oriented, responsible, and able to work well under pressure, with strong communication and problem-solving skills
• Willing and able to travel accasionally for business and on-site technical support