Fashion E-commerce Assistant Customer Service Manager

Success Human Resource Centre; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

Success Human Resource Centre Pte Ltd is seeking a Fashion E-commerce Assistant Customer Service Manager in Singapore to lead a customer service team and ensure a positive shopper experience. You will oversee inquiries, order assistance, and issue resolution while staying updated on product knowledge and promotions.

The role requires strong leadership, 3–5 years in fashion/e-commerce customer service, and excellent communication.

Qualifications

• 3–5 years of customer service experience in fashion or e-commerce.
• Strong leadership and people-management skills.
• Detail-oriented with multitasking ability.
• Excellent written and verbal communication.

Responsibilities

• Respond to customer inquiries via email, chat, and social media.
• Assist customers with orders, modifications, returns.
• Resolve customer issues and complaints.
• Provide product knowledge and recommendations.
• Gather and document customer feedback.
• Administrative tasks: order processing and data entry.
• Manage and coach customer service team.

Skills

Team leadership

People management

Customer service

Fashion industry

E-commerce

Attention to detail

Communication

Teamwork

Tools

CRM software

Job description

Fashion E-commerce Assistant Customer Service Manager

Employment Type: Full-Time

Monthly Salary: Up to $4,000 +PB

• Permanent
• Up to $4,000 +PB
• Mon–Fri: 10am – 7pm
• Tai Seng

Job Responsibilities:

1. Customer Inquiries:

• Respond promptly to customer inquiries via various channels, including email, chat, and social media.
• Provide accurate and helpful information regarding products, orders, and general inquiries.

2. Order Assistance:

• Assist customers in placing orders, modifying orders, and processing returns or exchanges.
• Collaborate with the operations team to track and monitor order statuses and deliveries.

3. Problem Resolution:

• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Work closely with other departments to ensure comprehensive issue resolution.

4. Product Knowledge:

• Develop a strong understanding of the company's product offerings to provide detailed information and product recommendations.
• Stay updated on new product launches, features, and promotions.

5. Communication:

• Maintain clear and professional communication with customers to ensure a positive and seamless customer experience.
• Communicate proactively regarding any potential delays or issues with orders.

6. Customer Feedback:

• Gather and document customer feedback to identify trends and areas for improvement.
• Provide insights to the management team for enhancing the overall customer experience.

7. Administrative Tasks:

• Perform administrative tasks related to customer service, including order processing, data entry, and documentation.
• Collaborate with the operations team to address customer-related challenges and streamline processes.
• Work closely with other departments to ensure a cohesive and customer-centric approach.

9. Team Management:

• Manage, supervise, and support the customer service team to achieve performance targets.
• Monitor team performance, provide coaching, training and give regular feedback to improve service quality.
• Promote a positive team culture and ensure staff are motivated and aligned with company goals.

Duration:

• Permanent

Location:

• Tai Seng

Working Hours:

• Mon–Fri: 10am – 7pm
• Up to $4,000 +PB

Requirements

• Strong leadership and people-management skills.
• Minimum of 3-5 years of customer service experience in fashion, lifestyle, e-commerce, or premium consumer brands.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Strong teamwork skills and a positive approach to collaborating with colleagues.
• Proficient in using customer service software and platforms.
• Flexible schedule availability to meet business needs.
• Excellent written and verbal communication skills

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.