Fashion E-commerce Customer Service Lead

Success Human Resource Centre; Singapore; Vor Ort; SGD 31.000 - 45.000; Vollzeit

Zusammenfassung

Success Human Resource Centre Pte Ltd is seeking a Fashion E-commerce Assistant Customer Service Manager in Singapore to lead a customer service team and ensure a positive shopper experience. You will oversee inquiries, order assistance, and issue resolution while staying updated on product knowledge and promotions.

The role requires strong leadership, 3–5 years in fashion/e-commerce customer service, and excellent communication.

Qualifikationen

• 3–5 years of customer service experience in fashion or e-commerce.
• Strong leadership and people-management skills.
• Detail-oriented with multitasking ability.
• Excellent written and verbal communication.

Aufgaben

• Respond to customer inquiries via email, chat, and social media.
• Assist customers with orders, modifications, returns.
• Resolve customer issues and complaints.
• Provide product knowledge and recommendations.
• Gather and document customer feedback.
• Administrative tasks: order processing and data entry.
• Manage and coach customer service team.

Kenntnisse

Team leadership

People management

Customer service

Fashion industry

E-commerce

Attention to detail

Communication

Teamwork

Tools

CRM software

Jobbeschreibung

Success Human Resource Centre Pte Ltd is seeking a Fashion E-commerce Assistant Customer Service Manager in Singapore to lead a customer service team and ensure a positive shopper experience. You will oversee inquiries, order assistance, and issue resolution while staying updated on product knowledge and promotions.

The role requires strong leadership, 3–5 years in fashion/e-commerce customer service, and excellent communication.