Facilities Management Associate (Quality)

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Surbana Jurong in Singapore is seeking a Quality & FM Compliance professional to support facilities management quality and operational excellence across assigned accounts, focusing on soft services, audits and contractor performance.

You will develop FM schedules, conduct routine inspections, compile audit findings and drive CAPA actions, while coordinating with internal stakeholders and service providers to raise service standards and drive continuous improvement.

Qualifications

• Degree in Facilities Management, Engineering or related discipline.
• Experience in FM operations, auditing, quality management preferred.
• Understanding of soft services: cleaning, landscaping and pest control.
• Strong analytical skills to interpret data and identify trends.
• Proficient in MS Office: Excel, PowerPoint, Word.
• Excellent communication, coordination and stakeholder management.
• Detail-oriented, organised and able to work independently.
• Adaptable and quick to learn in a fast-paced environment.

Responsibilities

• Develop and manage FM schedules for soft services, including cleaning, landscaping and pest control, and conduct routine site inspections.
• Prepare, review and maintain QMS documentation as required.
• Plan, execute and compile audit reports and findings for assigned accounts.
• Analyse audit findings and follow up on CAPA.
• Prepare management meeting slides and reports based on audit data, trends and analysis.
• Monitor and review contractors’ performance against agreed service standards and requirements.
• Work closely with internal stakeholders and service providers to drive continuous improvement in service quality and operational standards.

Skills

FM operations

Auditing

Quality management

Analytical skills

Stakeholder management

Communication

Attention to detail

Adaptable

Education

Degree in Facilities Management or Engineering

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Summary

The role is responsible for supporting FM quality and operational excellence across assigned accounts, with a key focus on soft services, audits and contractor performance. The incumbent will develop FM schedules, conduct routine inspections, coordinate and compile audits, analyse findings and drive the implementation of corrective and preventive actions (CAPA).

Key Responsibilities

• Develop and manage FM schedules for soft services, including cleaning, landscaping and pest control, and conduct routine site inspections.
• Prepare, review and maintain Quality Management System (QMS) documentation as required.
• Plan, execute and compile audit reports and findings for assigned accounts.
• Analyse audit findings and follow up on the implementation of Corrective and Preventive Actions (CAPA).
• Prepare management meeting slides and reports based on audit data, trends and analysis.
• Monitor and review contractors’ performance against agreed service standards and requirements.
• Work closely with internal stakeholders and service providers to drive continuous improvement in service quality and operational standards.

Requirements

• Degree in Facilities Management, Engineering or a related discipline.
• Prior experience in FM operations, auditing, quality management or a related field is preferred.
• Good understanding of soft services such as cleaning, landscaping and pest control would be an advantage.
• Strong analytical skills, with the ability to interpret data, identify trends and translate findings into actionable improvements.
• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
• Strong communication, coordination and stakeholder management skills.
• Detail-oriented, organised and structured, with the ability to work independently.
• Positive attitude, adaptable and willing to learn in a fast-paced environment.

Why Join Us

We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace in driving innovation, collaboration and shared learning across our growing global network. Join us and be part of a culture where we rise together, deliver excellence and expand what’s possible. At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables. A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally. SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture 100 2024, and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.