Operations Manager (Facilities Management)

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Surbana Jurong is seeking an Operations Manager to lead the performance of assigned Facilities Management contracts across multiple sites. You will drive operational excellence, manage contractors, and ensure compliance with safety and statutory requirements while delivering high client satisfaction.

You will supervise cross-functional teams, manage budgets and procurement, and foster strong relationships with clients and stakeholders to continuously improve service quality.

Qualifications

• 8+ years in Facilities Management (FM) with 5+ years in management over multiple sites/teams.
• Experience managing government-sector or large-scale Integrated Facilities Management (IFM) contracts.
• Strong knowledge of contract administration, statutory compliance, fire safety, and building services.

Responsibilities

• Oversee overall performance of FM contracts ensuring KPIs, SLAs, and client expectations.
• Lead multi-site facilities operations and ensure reliable maintenance and service delivery.
• Coach and develop site management teams to drive operational excellence and capability.
• Build and maintain client relationships through reviews, issue resolution, and service improvements.
• Oversee contractor and vendor performance with emphasis on safety, permits, and quality.
• Manage budgets, procurement, forecasting, lifecycle planning, and cost optimisation.
• Lead incident management, fire safety, risk management, statutory compliance, and performance reporting across all sites.

Skills

Facilities Management

Contract administration

Leadership

Budget management

Stakeholder management

Microsoft Office

Education

Degree or Diploma in Facilities Management

Engineering or Building Services background

Tools

CMMS/CAF M platforms

Microsoft Office

Job description

Summary

The Operations Manager is responsible for the overall management and performance of assigned Facilities Management (FM) contracts, ensuring operational excellence, contractual compliance, and client satisfaction. The role oversees multi-site facilities operations, leads operational teams, manages contractors and budgets, ensures statutory and fire safety compliance, and serves as the primary liaison with clients to deliver high-quality Integrated Facilities Management (IFM) services.

Key Responsibilities

• Manage the overall performance of assigned FM contracts, ensuring compliance with contractual obligations, KPIs, SLAs, statutory requirements, and client expectations.
• Lead and oversee multi-site facilities operations, ensuring the reliability of building systems, maintenance activities, and uninterrupted service delivery.
• Manage, coach, and develop site management teams while driving operational excellence, performance improvement, and workforce capability.
• Build and maintain strong client relationships by leading operational reviews, resolving service issues, managing variation orders, and recommending service improvements.
• Oversee contractor and vendor performance, ensuring compliance with safety regulations, contractual requirements, permit-to-work procedures, and service quality standards.
• Manage operational budgets, procurement, forecasting, lifecycle replacement planning, and cost optimisation while ensuring effective financial control.
• Lead incident management, fire safety, risk management, statutory compliance, and performance reporting, ensuring timely resolution of issues and continuous improvement across all assigned sites.

Job Requirements

• Degree or Diploma in Facilities Management, Engineering, Building Services, or a related discipline.
• Minimum 8 years of Facilities Management experience, including at least 5 years in a managerial role overseeing multiple sites and teams.
• Proven experience managing government-sector or large-scale Integrated Facilities Management (IFM) contracts.
• Strong knowledge of contract administration, statutory compliance, fire safety, building services, and facilities operations.
• Fire Safety Manager (FSM) certification preferred; SCEM, Green Mark Facility Manager, or equivalent FM certifications are an advantage.
• Strong leadership, stakeholder management, financial management, negotiation, and communication skills.
• Proficient in Microsoft Office and Computerised Maintenance Management Systems (CMMS)/CAFM platforms.

We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace to drive innovation and shared learning across our growing global network.

Join us and be part of a culture where we rise together, deliver excellence, and expand what’s possible. At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables. A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally. SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture 100 2024, and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.