Fault Reporting Centre Manager (FRC)

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Surbana Jurong in Singapore is seeking a Facilities Operations Manager to oversee day-to-day facilities performance, maintain uptime, and lead a 24/7 fault reporting centre. You will coordinate fault escalation, incident response, and technical troubleshooting for ACMV systems and other critical environments to meet business needs.

The role requires strong leadership, stakeholder management, and customer service skills.

Qualifications

• Degree or Diploma in Mechanical Engineering, Facilities Management, Building Services, or a related discipline.
• Minimum 5 years of relevant experience in Facilities Management, ACMV operations, or fault reporting centre management, with supervisory experience preferred.
• Strong leadership, stakeholder management, and customer service skills.

Responsibilities

• Lead and oversee the 24/7 operations of all assigned Fault Reporting Centres (FRC/FCC), ensuring efficient fault reporting, dispatch, and service coordination.
• Manage fault escalation, incident response, and technical troubleshooting for ACMV systems and critical facilities, including laboratories and cleanrooms.
• Ensure compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and operational workflows to achieve service excellence.
• Coordinate emergency responses, system commissioning, defect rectification, and troubleshooting activities with internal teams, clients, and contractors.
• Plan and deploy manpower resources to support daily operations, special events, annual shutdowns, and emergency situations.
• Supervise engineering staff, specialist contractors, and subcontractors, ensuring maintenance works are completed safely, on time, and in accordance with specifications.
• Conduct routine site inspections, monitor contractor performance, and maintain effective communication with clients to ensure operational efficiency and customer satisfaction.

Skills

Leadership

Stakeholder management

Customer service

Problem solving

Communication

CMMS

Microsoft Office

Education

Degree or Diploma in Mechanical Engineering, Facilities Management, Building Services, or a related discipline

Tools

CMMS

Microsoft Office

Job description

Summary Responsible for the day-to-day facilities operations including maintaining uptime and operations of facilities to meet business needs. The manager is required to lead, manage and monitoring on teams’ responses and rectification actions to the reported cases.

Key Responsibilities

• Lead and oversee the 24/7 operations of all assigned Fault Reporting Centres (FRC/FCC), ensuring efficient fault reporting, dispatch, and service coordination.
• Manage fault escalation, incident response, and technical troubleshooting for ACMV systems and critical facilities, including laboratories and cleanrooms.
• Ensure compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and operational workflows to achieve service excellence.
• Coordinate emergency responses, system commissioning, defect rectification, and troubleshooting activities with internal teams, clients, and contractors.
• Plan and deploy manpower resources to support daily operations, special events, annual shutdowns, and emergency situations.
• Supervise engineering staff, specialist contractors, and subcontractors, ensuring maintenance works are completed safely, on time, and in accordance with specifications.
• Conduct routine site inspections, monitor contractor performance, and maintain effective communication with clients to ensure operational efficiency and customer satisfaction.

Job Requirements

• Degree or Diploma in Mechanical Engineering, Facilities Management, Building Services, or a related discipline.
• Minimum 5 years of relevant experience in Facilities Management, ACMV operations, engineering operations, or fault reporting centre management, with supervisory experience preferred.
• Strong technical knowledge of ACMV systems, M&E services, and critical environments such as laboratories and cleanrooms.
• Experience managing 24/7 operations, incident response, fault escalation, and contractor performance.
• Strong leadership, stakeholder management, and customer service skills.
• Excellent problem-solving, decision-making, and communication abilities.
• Proficient in CMMS, Microsoft Office applications, and other facilities management systems.

We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace to drive innovation and shared learning across our growing global network. Join us and be part of a culture where we rise together, deliver excellence, and expand what’s possible. At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables. A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally. SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture 100 2024, and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.