F&B Tea Master - Jin Ting Wan

Marina Bay Sands; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an experienced Tea Master to support the Head Tea Master in delivering exceptional service within a high-end venue. The role focuses on guest relations, tea program management, and cost discipline while maintaining impeccable tea counters and equipment.

Qualified candidates will have 3+ years of Tea Master experience in F&B, ITMA certification preferred, and fluency in Mandarin/Cantonese with English.

Qualifications

• Three or more years as a Tea Master in F&B, preferably with Michelin-starred or high-end credentials.
• Proficient in basic accounting and budgeting for tea programs.
• Simple English communication and fluent Mandarin/Cantonese for guest liaison.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Assist the Head Tea Master to deliver outstanding service in a high-end setting.
• Develop relationships with high-value guests, hosts and tea enthusiasts.
• Upsell products and manage tea cost controls to support revenue and margins.
• Maintain cleanliness and organization of tea counter areas and equipment.
• Coordinate with floor service teams to ensure quality and consistency.
• Update tea pairings in line with menu changes and upcoming specials.
• Complete closing duties and monitor inventories and requisitions.

Skills

Tea Master

Budgeting

Guest service

English & Mandarin/Cantonese

Education

Certificate or Diploma in Restaurant Management

ITMA certification

Job description

## F&B Tea Master - Jin Ting WanApply: Marina Bay Sands, Singapore: Full time: Posted 30+ Days Ago: JR10005868**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.**Job Responsibilities*** Assist the Head Tea Master in ensuring guests receive outstanding service befitting a high-end establishment.* Develop and nurture strategic relationships with high-value individuals, with a focus on Casino guests, hosts, and affluent tea enthusiasts.* Support the Head Tea Master in driving outlet revenue while maintaining cost discipline, with particular emphasis on tea cost management.* Ensure the cleanliness and organization of tea counter areas and all related equipment.* Attend daily line-ups with staff and review all information relevant to the day’s business operations.* Monitor personal and team members’ grooming and attire to ensure compliance with established standards.* Communicate closely with floor service teams to ensure consistent delivery of quality service.* Monitor and replenish par levels for supplies and equipment; complete requisitions to address shortages or additional requirements in anticipation of business needs.* Proactively upsell products and offerings to guests whenever appropriate.* Prepare and inspect workstations and pantries, ensuring full compliance with departmental standards.* Ensure all materials and equipment are fully prepared and service-ready in accordance with operational requirements.* Conduct daily checks and cleaning of work areas to ensure adherence to cleanliness and organizational standards.* Maintain familiarity with all operational services, features, and local attractions or activities to respond accurately and confidently to guest inquiries.* Observe guest reactions and coordinate closely with supervisors and service staff to ensure guest satisfaction is consistently achieved.* Assist the Head Tea Master in updating tea pairings in line with changes to the food menu.* Ensure all assigned closing duties are completed thoroughly before signing out.* Collect and analyze guest preferences and feedback, including comment cards, to support service improvements.**Job Requirements**Education & Certification* Certificate or Diploma in Restaurant Management or extensive F&B experience* International Tea Masters Association (ITMA) certification preferred.Experience* A minimum of three (3) years of Tea Master experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.Other Prerequisite* Well-groomed and able to represent the integrated resort/outlet.* Willing and able to work on shifts, weekends and public holidays* Proficient in basic accounting and budgeting skills.* Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.