F&B Tea Master - Jin Ting Wan

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a Tea Master to lead premium tea service for a high-end guest experience. You will assist the Head Tea Master, build relationships with VIP guests, and help drive revenue while managing tea costs.

The role requires at least 3 years of Tea Master experience in F&B, and fluency in English with Mandarin/Cantonese. A shift-based schedule, including weekends and public holidays, is expected, with strong grooming and budgeting skills essential for success.

Qualifications

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• ITMA certification preferred.
• Three years of Tea Master experience in F&B, preferably with Michelin-starred or Black Pearl Diamond credentials.
• Well-groomed and able to represent Marina Bay Sands.
• Willing and able to work on shifts, weekends and public holidays.
• Proficient in basic accounting and budgeting skills.
• Simple English communication and fluent Mandarin/Cantonese to liaise with guests.

Responsibilities

• Assist the Head Tea Master in delivering outstanding service.
• Develop relationships with high-value guests, hosts, and tea enthusiasts.
• Drive outlet revenue with cost discipline, focusing on tea cost management.
• Keep tea counters and equipment clean and organized.
• Attend daily line-ups and review day-to-day operations.
• Monitor grooming and attire to meet standards.
• Coordinate with floor service teams for consistent service.
• Replenish supplies and raise requisitions as needed.
• Upsell products and offerings to guests when appropriate.
• Prepare and inspect workstations and pantries for readiness.
• Ensure materials and equipment are service-ready.
• Perform daily checks for cleanliness and organization.
• Stay familiar with services and local attractions to answer guest questions.
• Observe guest reactions and coordinate with staff to ensure satisfaction.
• Update tea pairings in line with menu changes.
• Complete closing duties before signing out.
• Collect guest feedback to support service improvements.

Skills

Guest service

Upselling

Communication (English/Mandarin/Canton

Education

Certificate/Diploma in Restaurant Management

ITMA certification preferred

Job description

Job Responsibilities

• Assist the Head Tea Master in ensuring guests receive outstanding service befitting a high‑end establishment.
• Develop and nurture strategic relationships with high‑value individuals, with a focus on Casino guests, hosts, and affluent tea enthusiasts.
• Support the Head Tea Master in driving outlet revenue while maintaining cost discipline, with particular emphasis on tea cost management.
• Ensure the cleanliness and organization of tea counter areas and all related equipment.
• Attend daily line‑ups with staff and review all information relevant to the day’s business operations.
• Monitor personal and team members’ grooming and attire to ensure compliance with established standards.
• Communicate closely with floor service teams to ensure consistent delivery of quality service.
• Monitor and replenish par levels for supplies and equipment; complete requisitions to address shortages or additional requirements in anticipation of business needs.
• Proactively upsell products and offerings to guests whenever appropriate.
• Prepare and inspect workstations and pantries, ensuring full compliance with departmental standards.
• Ensure all materials and equipment are fully prepared and service‑ready in accordance with operational requirements.
• Conduct daily checks and cleaning of work areas to ensure adherence to cleanliness and organizational standards.
• Maintain familiarity with all operational services, features, and local attractions or activities to respond accurately and confidently to guest inquiries.
• Observe guest reactions and coordinate closely with supervisors and service staff to ensure guest satisfaction is consistently achieved.
• Assist the Head Tea Master in updating tea pairings in line with changes to the food menu.
• Ensure all assigned closing duties are completed thoroughly before signing out.
• Collect and analyze guest preferences and feedback, including comment cards, to support service improvements.

Job Requirements

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• International Tea Masters Association (ITMA) certification preferred.
• A minimum of three (3) years of Tea Master experience in F&B, preferably those with Michelin‑starred or Black Pearl Diamond credentials.
• Well‑groomed and able to represent the integrated resort/outlet.
• Willing and able to work on shifts, weekends and public holidays.
• Proficient in basic accounting and budgeting skills.
• Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world’s most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year‑round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.