F&B Assistant Tea Master - Jin Ting Wan

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Marina Bay Sands is hiring for a Tea Service role within its integrated resort in Singapore. The candidate will assist the Tea Master, uphold high standards of guest service, and maintain tidy tea counter areas.

Two years of Tea experience in F&B is preferred, with a Certificate or Diploma in Restaurant Management or equivalent. Candidates should be well-groomed and able to work shifts, including weekends and public holidays.

Qualifications

• Two years of Tea working experience in F&B is preferred.
• Certificate or Diploma in Restaurant Management or equivalent required.

Responsibilities

• Assist Tea Master in ensuring guests receive outstanding service.
• Develop relationships with high‑value guests, hosts, and tea enthusiasts.
• Maintain cleanliness and organization of tea counter areas and equipment.
• Attend line-ups with staff and review daily information.
• Upsell to guests when possible.
• Prepare workstations and pantries, ensuring readiness for service.
• Be familiar with operation services and local attractions to respond to guest inquiries.

Skills

Tea service experience

English communication

Mandarin/Cantonese

Education

Certificate or Diploma in Restaurant Management

Job description

Job Responsibilities

• Assist Tea Master in ensuring that guests are provided outstanding service befitting a high‑end establishment.
• Develop and nurture strategic relationships with high‑value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
• Maintain cleanliness and organization of the tea counter areas and equipment.
• Attend line‑ups with other staff and review all information pertinent to the day’s business.
• Check own grooming and attire standard.
• Communicate closely with floor service to ensure quality service is achieved.
• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Upsell to guests whenever possible.
• Prepare workstations &pantries, ensuring compliance to departmental standards.
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
• Ensure all assigned closing duties are completed before signing out.
• Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• A minimum of two (2) years of Tea working experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite

• Well‑groomed and able to represent the integrated resort/outlet.
• Willing and able to work on shifts, weekends and public holidays.
• Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.