F&B Supervisor

WATCHA MATCHA PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly variable sales incentive

Annual completion bonus of 1 month

Medical coverage

Group discount

Training & Career Growth

Overseas outlet opportunities

Job summary

INITIA GROUP in Singapore is seeking a Restaurant Floor Supervisor to oversee daily restaurant floor operations and uphold high quality and service levels. You will lead a team, coordinate with Floor Managers, and ensure smooth opening/closing, cleanliness, and safety.

Ideal candidates hold a Diploma or Bachelor’s degree and have prior F&B supervision experience, with strong leadership, communication, and customer service skills.

Qualifications

• A Diploma or Bachelor’s Degree in any field (hospitality or retail-related fields are a plus).
• Prior experience as an F&B Supervisor or in a similar hospitality role.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Work closely with Floor Assistant Manager and Floor Manager for smooth floor operations.
• Supervise opening and closing operations and ensure protocols are followed.
• Interact positively with customers, solicit feedback, and ensure satisfaction.
• Demonstrate leadership to inspire team members to meet and exceed standards.
• Supervise and maintain cleanliness of the outlet and safety standards.
• Respond promptly to complaints and propose solutions.

Skills

Leadership

Communication

Customer Service

Conflict Resolution

Team Management

Education

Diploma or Bachelor's degree

Job description

Overall Job Objectives:

We are looking for a Restaurant Floor Supervisor who will be responsible for supervising the day to operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

Core Responsibilities:

• Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned

• Supervise opening and closing operations ensure standard protocols are followed

• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

• Supervise and maintain cleanliness of the outlet

• Ensure compliance with safety and sanitation regulations

• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints

Job Specifications:

• A Diploma or Bachelor’s Degree in any field (hospitality or retail -related fields are a plus).

• Prior experience as a F&B Supervisor or in a similar role within the hospitality industry.

• Strong leadership, communication, and customer service skills.

• Excellent conflict resolution and team management abilities.

• Availability to work within the restaurant’s operating hours, including weekends and holidays.

Key Deliverables:

• Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols.

• Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet.

• Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement.

• Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards.

• Collaborate with management to ensure smooth operations and uphold the outlet’s quality and service goals.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• Training & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.