Restaurant Floor Supervisor – Lead F&B Ops & Guest Experience

WATCHA MATCHA PTE. LTD.; Singapore; Sur place; SGD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Monthly variable sales incentive

Annual completion bonus of 1 month

Medical coverage

Group discount

Training & Career Growth

Overseas outlet opportunities

Résumé du poste

INITIA GROUP in Singapore is seeking a Restaurant Floor Supervisor to oversee daily restaurant floor operations and uphold high quality and service levels. You will lead a team, coordinate with Floor Managers, and ensure smooth opening/closing, cleanliness, and safety.

Ideal candidates hold a Diploma or Bachelor’s degree and have prior F&B supervision experience, with strong leadership, communication, and customer service skills.

Qualifications

• A Diploma or Bachelor’s Degree in any field (hospitality or retail-related fields are a plus).
• Prior experience as an F&B Supervisor or in a similar hospitality role.
• Strong leadership, communication, and customer service skills.

Responsabilités

• Work closely with Floor Assistant Manager and Floor Manager for smooth floor operations.
• Supervise opening and closing operations and ensure protocols are followed.
• Interact positively with customers, solicit feedback, and ensure satisfaction.
• Demonstrate leadership to inspire team members to meet and exceed standards.
• Supervise and maintain cleanliness of the outlet and safety standards.
• Respond promptly to complaints and propose solutions.

Connaissances

Leadership

Communication

Customer Service

Conflict Resolution

Team Management

Formation

Diploma or Bachelor's degree

Description du poste

INITIA GROUP in Singapore is seeking a Restaurant Floor Supervisor to oversee daily restaurant floor operations and uphold high quality and service levels. You will lead a team, coordinate with Floor Managers, and ensure smooth opening/closing, cleanliness, and safety.

Ideal candidates hold a Diploma or Bachelor’s degree and have prior F&B supervision experience, with strong leadership, communication, and customer service skills.