F&B Shop Supervisor: Elevate Guest Experience & Ops

I MIXUE PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

I MIXUE PTE. LTD. in Singapore is seeking a capable operations associate to lead daily store functions and support the shop Manager. You will ensure excellent service, oversee staff rosters, and coach the team on service standards and product knowledge.

The role emphasizes guest satisfaction, effective upselling, and maintaining a clean, efficient operation within budget, with flexibility to work weekends and holidays as required.

Qualifications

• Experience in Food & Beverage or Hospitality operations.
• Strong management and leadership skills.
• Familiarity with POS systems and F&B software.
• Inventory control and budgeting knowledge.
• Customer-focused with proactive service.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Lead daily operations and assist Manager on all aspects of operations.
• Provide high quality service and dining experience.
• Assist in roster planning.
• Train and coach staff on customer service and product knowledge.
• Recommend and upsell menu items and promotions to meet revenue targets.
• Handle guest complaints with care and provide recovery options.
• Maintain cleanliness and ensure efficient use of resources.
• Strive for minimum wastage and budget adherence.
• Set a positive example and act as role model.

Skills

Leadership

Customer service

POS knowledge

Budgeting

Inventory management

Teamwork

Flexibility

Tools

POS System

Job description

I MIXUE PTE. LTD. in Singapore is seeking a capable operations associate to lead daily store functions and support the shop Manager. You will ensure excellent service, oversee staff rosters, and coach the team on service standards and product knowledge.

The role emphasizes guest satisfaction, effective upselling, and maintaining a clean, efficient operation within budget, with flexibility to work weekends and holidays as required.