F&B Shift Captain — Guest Experience Leader

THE HAPPY TWIG PTE. LTD.; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

The Happy Twig Pte. Ltd. in Singapore is seeking an experienced F&B Shift Restaurant Captain to oversee all dining operations across three shifts, six days a week.

You will lead a team of service staff, bartenders and kitchen personnel, ensure adherence to brand standards, and drive guest satisfaction through strong service quality and operational efficiency during night and peak shifts.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management.
• Proven F&B management experience with 20+ years in a managerial role.
• Strong leadership and communication skills.
• Ability to work under pressure and make decisions in high-stress situations.
• Knowledge of F&B service techniques, menu planning, and cost control.
• Familiarity with POS systems and hospitality software.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Supervise and coordinate the shift F&B operations, including dining areas, bars, and room service.
• Manage a team of staff, including servers, bartenders, kitchen staff, and support personnel.
• Ensure adherence to company policies, procedures, and hygiene standards at all times.
• Monitor inventory levels and oversee ordering and restocking of F&B supplies as needed.
• Conduct regular inspections to maintain cleanliness, safety, and organization in all F&B areas.
• Train and develop staff to deliver exceptional service and uphold brand standards.
• Prepare and analyze reports on night shift performance, including sales, costs, and customer feedback.

Skills

Leadership

Communication

Decision making

Cost control

POS systems

Menu planning

Staff training

Education

Bachelor's degree / Diploma in Hospitality Management

Job description

The Happy Twig Pte. Ltd. in Singapore is seeking an experienced F&B Shift Restaurant Captain to oversee all dining operations across three shifts, six days a week.

You will lead a team of service staff, bartenders and kitchen personnel, ensure adherence to brand standards, and drive guest satisfaction through strong service quality and operational efficiency during night and peak shifts.