F&B Service Lead - Outlet Operations & Guest Experience

UOL Claymore Investment Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PAN PACIFIC ORCHARD, SINGAPORE is seeking a motivated F&B Service Team Leader to support our outlets and WOW guests with exceptional service. The role requires hands‑on leadership and strong communication to ensure smooth restaurant operations.

You will lead service ambassadors, supervise service standards, handle guest orders, and assist the Outlet Manager in organizing daily operations while maintaining safety and hygiene compliance. Previous experience in hospitality is preferred.

Qualifications

• Leads and supervises a team of F&B Service Ambassadors, ensuring grooming and service standards.
• Conducts rollcalls before start of operations to brief Associates on job assignments.
• Possesses good knowledge of liquor brands and basic food terms to engage guests.
• Takes and records guest orders accurately.
• Supervises table setup and assembly of orders to ensure quality and hygiene.
• Delivers orders to guests in a timely, professional manner.
• Presents bills, explains charges and processes payments.
• Resolves guests' complaints and ensures satisfaction.
• Performs end-of-day closing and prepares reports.
• Assists Outlet Manager to organize operations and maintain safety.
• Reports lost or damaged property and maintains hotel hygiene standards.

Responsibilities

• Lead and supervise a team of F&B Service Ambassadors, ensuring grooming and service standards.
• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Possess knowledge of liquor brands and basic food terms to engage and advise guests.
• Take and accurately record guest orders.
• Supervise and inspect table set-up and assembly of food & beverage orders for quality and hygiene.
• Deliver orders to guests in a timely and professional manner.
• Present bills and explain charges; process payments.
• Resolve guests' complaints to maintain satisfaction.
• Perform end-of-day closing and prepare reports.
• Assist Outlet Manager in organising and administering operations.
• Ensure compliance with Workplace Safety & Health practices.

Skills

Team leadership

Guest service

Order taking

Beverage knowledge

Complaint resolution

Job description

PAN PACIFIC ORCHARD, SINGAPORE is seeking a motivated F&B Service Team Leader to support our outlets and WOW guests with exceptional service. The role requires hands‑on leadership and strong communication to ensure smooth restaurant operations.

You will lead service ambassadors, supervise service standards, handle guest orders, and assist the Outlet Manager in organizing daily operations while maintaining safety and hygiene compliance. Previous experience in hospitality is preferred.