F&B Service Team Leader

UOL Claymore Investment Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PAN PACIFIC ORCHARD, SINGAPORE is seeking a motivated F&B Service Team Leader to support our outlets and WOW guests with exceptional service. The role requires hands‑on leadership and strong communication to ensure smooth restaurant operations.

You will lead service ambassadors, supervise service standards, handle guest orders, and assist the Outlet Manager in organizing daily operations while maintaining safety and hygiene compliance. Previous experience in hospitality is preferred.

Qualifications

• Leads and supervises a team of F&B Service Ambassadors, ensuring grooming and service standards.
• Conducts rollcalls before start of operations to brief Associates on job assignments.
• Possesses good knowledge of liquor brands and basic food terms to engage guests.
• Takes and records guest orders accurately.
• Supervises table setup and assembly of orders to ensure quality and hygiene.
• Delivers orders to guests in a timely, professional manner.
• Presents bills, explains charges and processes payments.
• Resolves guests' complaints and ensures satisfaction.
• Performs end-of-day closing and prepares reports.
• Assists Outlet Manager to organize operations and maintain safety.
• Reports lost or damaged property and maintains hotel hygiene standards.

Responsibilities

• Lead and supervise a team of F&B Service Ambassadors, ensuring grooming and service standards.
• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Possess knowledge of liquor brands and basic food terms to engage and advise guests.
• Take and accurately record guest orders.
• Supervise and inspect table set-up and assembly of food & beverage orders for quality and hygiene.
• Deliver orders to guests in a timely and professional manner.
• Present bills and explain charges; process payments.
• Resolve guests' complaints to maintain satisfaction.
• Perform end-of-day closing and prepare reports.
• Assist Outlet Manager in organising and administering operations.
• Ensure compliance with Workplace Safety & Health practices.

Skills

Team leadership

Guest service

Order taking

Beverage knowledge

Complaint resolution

Job description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

TheF&B Service Team Leadersupports the Outlet Manager to ensure smooth service operations at our F&B Outlets. He/She is expected to WOW the guest through the delivery of exceptional service. We are looking for Service Team Leaders to support Restaurant operations.

Our Expectations:

• Lead and supervise a team of F&B Service Ambassador,ensuring grooming and service standards are met.

• Conduct rollcalls before start of operations to brief Associates on job assignments.

• Possess good knowledge of liquor brands and categories, alcoholic beverage terms, and basic food preparation terms to engage and give recommendations to guests.

• Take and accurately record guest orders.

• Supervise and inspect table set-up and assembly of food & beverage orders to ensure adherence to service quality and hygiene standards.

• Deliver orders to guest in a timely and professional manner.

• Present bill to guests, explain charges and process payments accordingly.

• Resolve guests' complaints.

• Perform end-of-day closing and prepare reports.

• Assist Outlet Manager in carrying out his/her function to efficiently administer and organise operations.

• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.

• Ensure that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

We are looking for a self-motivated Service Team Leader with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of relevant experience,