F&B Service Captain: Guest Experience Leader

Carlton City Hotel; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Carlton City Hotel is seeking an F&B Supervisor to greet guests, oversee service and ensure timely delivery of items by staff. The role requires staying updated on hotel offerings and maintaining standards across F&B operations.

You will resolve complaints, conduct shift briefings, manage par stocks and supervise hygiene and safety compliance, with additional F&B duties as directed by management.

Qualifications

• Relevant experience in a similar capacity.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Possesses strong problem solving and training abilities.
• Possesses alcohol awareness certification and/or food service permit as required by local government agency.

Responsibilities

• Greets guests and respond to guest inquiries and requests in a prompt and professional manner.
• Supervises the service rendered and delivery of ordered items by F&B attendants in a timely and consistent manner with hotel standards.
• Equips with updated knowledge of the hotel’s products and services, especially in F&B offerings.
• Resolves customers’ complaints during shift and logs all complaints in log book for follow up actions.
• Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.
• Checks and maintains par stock for F&B supplies such as cutleries, dinnerware, glassware for smooth operations.
• Oversees the maintenance cycle for service equipment.
• Reinforces personal hygiene standards practiced by staff.
• Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Handles other F&B duties as assigned by Assistant Manager / F&B Manager.

Skills

Customer service

Communication

Problem solving

Training abilities

Tools

Food service permit

Alcohol awareness certification

Job description

Carlton City Hotel is seeking an F&B Supervisor to greet guests, oversee service and ensure timely delivery of items by staff. The role requires staying updated on hotel offerings and maintaining standards across F&B operations.

You will resolve complaints, conduct shift briefings, manage par stocks and supervise hygiene and safety compliance, with additional F&B duties as directed by management.