F&B Operations Supervisor — Lead Team & Service Excellence

MAYAS CHAI PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Full-time employment

Career development opportunities

Supportive working environment

Staff benefits according to company 정책

Job summary

MAYAS CHAI PTE. LTD. is seeking a responsible F&B Supervisor to oversee daily operations of our food court and outlets in Singapore. You will supervise staff, ensure excellent customer service, and uphold food safety standards.

You will coordinate kitchen, service and general staff, monitor performance, manage stock, handle feedback, and report to the Operations Manager. The role requires leadership, reliability and the ability to work in a fast-paced environment, including weekends.

Qualifications

• 2-3 years of experience in F&B operations or a supervisory role.
• Experience in a food court, restaurant, catering business or similar environment preferred.
• Strong leadership and communication skills.
• Able to supervise a team and work independently.
• Good customer service and problem-solving skills.
• Knowledge of food safety and hygiene practices.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends and public holidays when required.
• Candidates with relevant food safety or F&B qualifications will have an advantage.

Responsibilities

• Supervise and coordinate daily F&B operations.
• Manage and allocate duties to kitchen, service and general staff.
• Monitor staff attendance, work performance and discipline.
• Ensure food quality, cleanliness and service standards are maintained.
• Monitor customer service and handle customer feedback or complaints professionally.
• Ensure compliance with SFA food hygiene and workplace safety requirements.
• Check food preparation, storage and handling practices.
• Monitor stock levels and coordinate with suppliers or management for replenishment.
• Minimise food wastage and control operating costs.
• Assist with staff training and onboarding of new employees.
• Coordinate with stall operators, kitchen staff and management to resolve operational issues.
• Support catering operations and large-volume orders when required.
• Prepare basic operational reports and provide updates to management.
• Ensure the premises, equipment and dining areas are clean and well maintained.
• Perform other duties assigned by the Operations Manager or management.

Skills

Leadership

Staff supervision

Customer service

Communication

Problem-solving

Food safety knowledge

Job description

MAYAS CHAI PTE. LTD. is seeking a responsible F&B Supervisor to oversee daily operations of our food court and outlets in Singapore. You will supervise staff, ensure excellent customer service, and uphold food safety standards.

You will coordinate kitchen, service and general staff, monitor performance, manage stock, handle feedback, and report to the Operations Manager. The role requires leadership, reliability and the ability to work in a fast-paced environment, including weekends.