F&B Operations Leader: Elevate Guest Experience

Radisson Hotel Group; Singapore; On-site; SGD 34,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Local & global perks

Job summary

Radisson Hotel Group is seeking a Food & Beverage Operations Manager to orchestrate seamless F&B operations across front and back of house, aligning with brand standards. You will lead the F&B team, manage rosters and onboarding, and drive guest satisfaction through proactive service and cost control.

You will develop strategies, negotiate with vendors, and ensure compliance with safety and hotel policies while delivering memorable dining experiences and profitable growth for the group.

Qualifications

• Proven experience in food & beverage service with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.
• Strong communication skills

Responsibilities

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, listening, resolving guest concerns with empathy, and delivering a positive and timely response to enquiries.
• Develops and implements food & beverage strategies aligned with RHG's mission, vision and values, ensuring outlets meet or exceed brand standards.
• Manages the food & beverage team, fostering a culture of growth, development and performance, and ensuring rosters, training and onboarding are completed in a timely manner.
• Responsible for the departmental budget, ensuring costs and inventory (including par levels, ordering and stock) are controlled and aligned with productivity and performance targets.
• Builds and maintains effective working relationships with food vendors, negotiating pricing and resolving disputes in partnership with Accounting.
• Delivers effective programmes that advance service standards, profitability and cost control, including menu development, pricing and regular reporting on revenue, costs and guest satisfaction scores.
• Communicates effectively with guests, management, employees and the regional office, promoting outlets through local advertising and public relations initiatives.
• Ensures adherence and compliance to all legislation, hotel policies and food safety requirements, where due diligence activities are planned, delivered and documented for internal and external audit.

Skills

F&B management

Guest service

Team leadership

Budgeting

Communication

Problem solving

IT systems

Job description

Radisson Hotel Group is seeking a Food & Beverage Operations Manager to orchestrate seamless F&B operations across front and back of house, aligning with brand standards. You will lead the F&B team, manage rosters and onboarding, and drive guest satisfaction through proactive service and cost control.

You will develop strategies, negotiate with vendors, and ensure compliance with safety and hotel policies while delivering memorable dining experiences and profitable growth for the group.