F&B Service Manager — Elevate Guest Experience

HELLO CONCEPTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hello Concepts Pte. Ltd. is seeking an F&B Service Manager to ensure exceptional guest experiences across all outlets. The role sits between the Head of Operations and Outlet Managers, owning service standards, staff development, and day-to-day front-of-house operations.

The position is hands-on, requiring presence during service, coaching staff, enforcing standards, and driving continuous improvement across venues.

Qualifications

• Minimum 4–6 years of F&B experience with at least 2 years in supervision.
• Proven track record of managing service teams of 10+ across multiple outlets.
• Strong working knowledge of service SOPs, table management, and guest recovery.
• Demonstrated ability to develop and deliver staff training programmes.
• Confident communicator; able to give direct feedback and hold the team to standard.

Responsibilities

• Own guest experience from arrival to departure across all outlets.
• Develop, implement, and enforce service SOPs across all outlets; conduct floor walks and service audits.
• Direct line management of Outlet Managers for service-related matters and oversee staff scheduling and performance reviews.
• Design onboarding programmes and run training on upselling, menu knowledge, allergen awareness, and complaint handling.
• Coordinate service logistics for events and liaise with kitchen on service flow and timing.

Skills

Service Management

Staff Leadership

Guest Experience

Coaching

Job description

Hello Concepts Pte. Ltd. is seeking an F&B Service Manager to ensure exceptional guest experiences across all outlets. The role sits between the Head of Operations and Outlet Managers, owning service standards, staff development, and day-to-day front-of-house operations.

The position is hands-on, requiring presence during service, coaching staff, enforcing standards, and driving continuous improvement across venues.