F&B Operations & Growth Manager

WORKFORCE GATEWAY PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

WORKFORCE GATEWAY PTE. LTD. seeks a senior operations and business development professional to oversee daily F&B outlet operations, catering services, and related activities in Singapore.

The role requires leading managers, kitchen teams, and service staff to uphold food quality, service standards, hygiene, and customer satisfaction. You will develop SOPs, monitor financial metrics, manage budgets and staffing, and drive process improvements.

Responsibilities

• Oversee and manage the daily operations of F&B outlets, restaurants, catering services, and related business activities to ensure smooth and efficient operations.
• Supervise outlet managers, supervisors, kitchen teams, and service staff to maintain high standards of food quality, service, hygiene, and customer satisfaction.
• Develop, implement, and review operational policies, standard operating procedures (SOPs), and service standards to improve productivity and operational efficiency.
• Monitor sales performance, revenue, operating expenses, labour costs, food costs, and overall profitability to achieve business targets.
• Prepare operational budgets, sales forecasts, staff schedules, and regular performance reports for management review.
• Manage inventory control, purchasing, stock levels, supplier relationships, and cost management to minimise wastage and control expenses.
• Ensure compliance with food safety, hygiene, workplace safety, licensing requirements, and applicable government regulations.
• Recruit, train, supervise, and evaluate employees to enhance staff competency, productivity, and service quality.
• Handle customer feedback, complaints, and operational challenges to maintain customer satisfaction and business reputation.
• Conduct regular outlet inspections and performance reviews to ensure consistent operational standards across all business locations.
• Coordinate with finance, human resources, marketing, and other departments to support business operations and achieve company objectives.
• Identify opportunities to improve operational processes, reduce costs, increase sales, and enhance the overall customer experience.

Job description

WORKFORCE GATEWAY PTE. LTD. seeks a senior operations and business development professional to oversee daily F&B outlet operations, catering services, and related activities in Singapore.

The role requires leading managers, kitchen teams, and service staff to uphold food quality, service standards, hygiene, and customer satisfaction. You will develop SOPs, monitor financial metrics, manage budgets and staffing, and drive process improvements.