F&B Manager - Jin Ting Wan

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands is seeking a Section Leadership & Service Lead to oversee a core dining section in our luxury hotel restaurant. You will manage a team of Assistant Managers, Captains, and Service Attendants, ensuring mise-en-place, station readiness, and flawless sequence of service.

You will engage guests, handle VIP requests, train staff on service standards, tea knowledge, and grooming, and support scheduling.

Qualifications

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• Experience 3–6 years of luxury dining or hotel restaurant experience.
• Strong service presence and ability to lead a medium-sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline.

Responsibilities

• Lead a team of Assistant Managers, Captains, and Service Attendants in one core section, ensuring mise-en-place, table settings, station readiness and sequence of service.
• Be the primary contact point for guests within the section, manage special requests and VIP preferences, and escalate significant matters when required.
• Train and mentor team members on service standards, wine/tea knowledge, and grooming; provide real-time coaching and assist with scheduling.
• Conduct daily hygiene and safety checks; uphold SOPs for service, tea service, wine handling and PDR protocols; maintain inventory accuracy.
• Assist with order placements, stock rotations, breakage reporting, and rollout of promotions or menu changes.

Skills

Team Leadership

Staff Coaching

Service Excellence

Wine Knowledge

Communication Skills

Education

Diploma in Restaurant Management

Job description

Job Responsibilities

1. Section Leadership & Daily Service Execution Lead a team of Assistant Managers, Captains, and Service Attendants in one core section. Ensure mise‑en‑place, table settings, station readiness, and sequence‑of‑service execution. Conduct section‑specific briefings and ensure staff product knowledge.
2. Guest Engagement & Service Recovery Be the primary contact point for guests within the section. Manage special requests, cultural expectations, and VIP preferences. Execute service recovery and elevate significant matters to AGM when required.
3. People Management & Training Train and mentor team members on service standards, wine/tea knowledge, and grooming. Provide real‑time coaching during service and lead performance improvement. Support scheduling and manpower planning for the section.
4. Standards & Compliance Conduct daily hygiene and safety checks. Uphold all SOPs (service, tea service, wine handling, PDR protocols). Maintain inventory accuracy of section equipment, OS&E, and tableware.
5. Operational Support Assist with order placements, stock rotations, and breakage reporting. Support the rollout of promotions, menu changes, and seasonal program updates.

Job Requirements

• Certificate or Diploma in Restaurant Management or extensive F&B experience
• Experience 3–6 years of luxury dining or hotel restaurant experience.
• Other Prerequisite Strong service presence and ability to lead a medium‑sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.